If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. period of more than twenty-four hours or include overnight accommodation. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. You can file an insurance claim through the company and wait to hear from them directly. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Many airlines are offering to waive change fees for flights booked in the next few . Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Airlines have been updating their policies regularly as the situation is still changing. It depends on the airlines waivers and if the travel ban actually applies to you. accounting for a significant proportion of the package. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. It is entirely at the airline's discretion to provide you with a seat on a later flight. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Packages cover a In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. Call us when youre ready to rebook and we can help you use credit. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Most airlines are not offering full refunds at this point, except in very specific circumstances. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. How much can I bring? Prices are per person and inclusive of tax unless otherwise indicated. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. We believe that travel is essential to a modern education and that students return enlightened and inspired. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. No. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. A package arranged by us will be a Travel & Covid-19: Everything you need to know. Some countries also require a machine-readable passport and/or unstamped available pages. However, ***** policy allows rescheduling of your flights until September 2023. 198 User Reviews. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. StudentUniverse is on a mission to make global experiences possible. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. However, sometimes the deal may not be available for all dates or to/from all airports. Sign up for sale alerts, email-only discounts, travel inspiration and more. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. Refund Policy. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Maybe. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. All accommodation ratings are set by the relevant provider. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. We cannot guarantee the accuracy of any ratings set by accommodation providers. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. If you do not see a travel credit and believe you have one, please give us a call to confirm. It was officially launched in 2000 and remains a privately-held company. Additional costs are your responsibility. Please ask us to confirm what protection may apply to your booking. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. When you Log in or Sign up, ensure you do so with the traveler's info. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. You can view any fees associated with canceling your ticket under the My Trips section of your account. When you book with us we will look after you until you arrive home safely from your travels. But ATOL protection does not apply to all travel and travel services. Student hotels & hostels Prices are subject to increase prior to the time you make full payment. Please see the chart below to see if your flight is eligible for these rewards. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. Most airlines have issued one free change and you may be eligible to cancel for future credit. Anyone can book with us, just not everyone will be able to get access to special discount student fares. All rights reserved. No date changes are permitted outside of your tickets validity period. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. On the checkout page you can enter the details of the card you will be using. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. We will try to reach you again as soon as we can. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. Student universe uses tripmate for their insurance policies and they're a complete scam. Well be with you within a few days. Some US states are also requiring COVID tests for travelers to enter. Verify your student status to purchase exclusive student fares. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. Most airline tickets do allow changes for a fee, plus any difference in fare. You should be aware that costs could increase closer to the departure date. There are a few exceptions that must be booked on the phone with our agents. To find the change rules for your flight ticket, look under the My Trips section of your account. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. Many travel arrangements (e.g. We cannot guarantee that the travel service provider will credit you with point for your booking. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. Dollars? We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? StudentUniverse AU has got you covered. payment or sold at an inclusive or total price: (a) transport (b) Travelers are responsible for ensuring that they have all necessary travel documents and visas. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. Business Details Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Please understand we are working as hard as we can to help everyone. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. The active codes can always be found on our Promo Codes Page. Log in to your account on our website and go to My Wallet to view your credit. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. This page sets out the Terms and Conditions under which you . For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! At the time, most countries haven't announced a vaccination requirement. To use your promo code, enter it in the space provided on our checkout page. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. Sound good? Details of these rights are published at EU airports and are also available from your airline. Airlines have been updating their policies regularly as the situation is changing. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. A change to your student status will not impact your credit. The booking confirmation email or reference number must be given to the accommodation provider at check-in. Specified hotels may offer student discounts. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. Minimum stay and maximum stay rules apply to return and multi-stop flights. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. Masks are now mandatory in airports, train stations and other ports of travel. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Conditions can change rapidly in a country at any time. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Am I eligible to purchase a ticket? If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Yes, and this depends on the airline's policy. StudentUniverse is not an insurance company. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. Reviews. Maybe. You can also update your email address to a more permanent one on your account any time. You also can't split it between multiple flights. I have questions about baggage. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. Prices are not guaranteed until full payment is made. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. Almost always, latest coupons and promo codes can be found there. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Become a FREE member to access our exclusive student travel discounts. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. We recommend that you consult with your doctor or specialist clinic before commencing travel. All prices are subject to availability and can be withdrawn or varied without notice. How do I book seat assignments and meal requests? Transport and accommodation providers have differing cancellation policies and rules. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. No need to worry, your credit will still live in My Wallet. If you need information regarding visa and other travel document requirements for your trip please let us know. So call once, get in line and hang tight! Travelers are responsible for ensuring that they have all necessary travel documents and visas. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' Have a look and see if there is one that works for you! StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. Please confirm which airline your credit is with by visiting My Wallet. First, they do not have a refund option. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. Without this, you can be denied boarding. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Failure to provide this information on check in will result in passengers being denied boarding. The short answer is no. Standards and ratings may vary between countries, as well as between providers. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. To find the change rules for your flight ticket, look under the My Trips section of your account. Your home country and destination country will likely have travel requirements. you will be asked to show the childs full unabridged birth certificate. If you are not finding a price point that works for you, continue to check to see if something becomes available. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. Such recipients may include the overseas travel service providers with whom you seek to make a booking. DONT BUY REFUND POLICIES. Do you have better flight specials available by phone. Please see your booking confirmation email for details of your booking provider and confirmation reference. Enjoy the discount! If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. Your travel credit can be found in My Wallet. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Search for the total number in your party and log in (or Sign up) as yourself. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. LAST UPDATED: March 3rd, 2023. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Were all working overtime to try and help as much as we can. Youll be able to use it on StudentUniverse, for flights operated by that airline. :). If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. StudentUniverse UK has got you covered. Such a change is deemed to be a minor change. +1 617 321 3281 if you booked online through our website. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.
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