"Again, look at my scenario of an Exchange problem and someone suggesting Kerio. not really a solution but can help debug/address the issue. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. This is what fails at my client's office to their Win 7 computers. Oh my gawd, Id have your babies if it were biologically possible!!!! After LastPass's breaches, my boss is looking into trying an on-prem password manager. Automatically blank the remote screen when connected. Select Google Chrome and click Uninstall. The user only has to run the app, there is no install process. 0 Comment actions Please sign in to leave a comment. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. Supports Windows, Mac, and Chromebook. However, if you'd like a free alternative, we have mentioned one in the article itself. Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. Click Start, click Control Panel, and then double-click System. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Change), You are commenting using your Facebook account. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! You should try it some time! 2. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. I hope this works Ill know in a few hours/days. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. Interesting. I'm excited to be here, and hope to be able to contribute. Find out why 20 million people use Splashtop and try it out for yourself today! This black screen will linger for a few seconds, and then the app crashes. As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. Your daily dose of tech news, in brief. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! Simply close the app, and it should work upon opening it again. thank you !!!! Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). response? New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. AnyViewer is a safe and reliable remote access software for Windows. This is not the case. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. THANK YOU! Users can even execute this via a remote session while connected with Splashtop. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. OF COURSE I could use an alternative, but that is not what I asked about. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. and should just immediately switch to the RDP terminal session. The standard pointer remains visible regardless. Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . Vincent (the first responding tech have this same information?Why did Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. If I choose Console, the user gets kicked out as expected. Hope this helps. My i.t dept had no idea how to fix this. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Geez, you may as well have recommended trying to open Excel without issue. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. Now hopefully you understand why i said "can you use VNC?". Think this help any others like me. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. If this still doesnt work, try running an older version of the app. Look for the "+" SOS icon when you start the app and tap it. My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. I see that type of response, but I don't reply to them because they are not in my post thread. Copyright 2023 Splashtop Inc. All rights reserved. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. QED. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. Share this: Twitter Facebook LinkedIn More Loading. I reinstalled the driver etc. Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. and was challenged. For more information, please see our Follow the steps below to learn how to enable this remote access permission: Users must execute this locally (AKA physically on the computer/machine or via a 3rd party tool with pre-existing access permission). This topic has been locked by an administrator and is no longer open for commenting. I decided to let MS install the 22H2 build. The office display fills the monitor, so users wont see anything from the home computer/laptop. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. Lock the remote computer's keyboard and mouse while in session. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. "Now hopefully you understand why i said 'can you use VNC? As you try to remote in using Splashtop into the console session, the RDP will disconnect. Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware Holding down a click is like holding your finger down on the device screen. They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. Want to give it a try for yourself? '"Oh, I understood that completely when I first read it. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. I do almost all my work over RDP and this was driving me crazy! Hit the monitor icon on the Splashtop ribbon. Use the Invite Technicians button to invite additional technicians to your account. I had to remove the machine from the domain Before doing that . Lock the streamer settings using Splashtop admin credentials. (Mine shows disabled if I use the function key to disable it- surprise..:)) 6. Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! Disable hardware acceleration of the display adapter on the computer Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. Our team reviewed the video. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . Sound like it is working. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. Change). It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. I have posted useless answers to others' thread before when I misinterpreted their issues. Below weve provided several ways to resolve Splashtop connection issues. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. thanks! If you have five licenses then any five people from your list of technicians can use SOS concurrently. 1=on, 0=off. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. Open the Splashtop Controls" menu in your remote session and make sure that Trackpad Mode is enabled. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. With Remote Desktop as a published Citrix app, though, its been grating. Hi Team, By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. (LogOut/ Sadly, 720px is the highest resolution currently supported by the driver. I'm a freelance writer specializing in technical communication. Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. perfectly!Why didnt Please note: You can switch the setting back to extend these displays upon returning to the office. So glad I googled this and found your answer, its been so annoying! Select. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question You were WRONG. Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. Sadly this doesnt work for me. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. It usually happens when I go back to the RDP session from my local computer. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. someone logs in with RDP remotely, the console session will get logged out, and See if you are still experiencing a problem. To approach a computer remotely, it must first be set up . Splashtop is a remote access tool that enables remote workers to access and control their office computers. session can co-exist. Since the mouse is usb connected, there will be no problems with sharing the device. Solution 6. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu Running remote support sessions from a web browser isnt supported. No. Reconnect the mouse. With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. This does work in LogMeIn, TeamViewer and GoToMyPC. If you see Realtek HD Audio Manager, right-click and select Disable. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. Brilliant! I'm excited to be here, and hope to be able to contribute. Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. Options are to Reject after the request expires, Allow after the request expires, or Off. Follow the prompts to update the driver if prompted. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. Use the table below to navigate to it. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". If it continues to crash, try one of the additional fixes below. Sometimes an error message will appear, and sometimes it won't. You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" "Exchange crashes on install" can you use kerio? You can do this by disconnecting the mouse from the USB port and plugging it back in. That's useful clarification. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. Click here for a blog post on remote accessing and controlling Android devices with SOS. THANK YOU for sharing. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. Step 3. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" I did not need ANY other steps to prove that. Was this reply helpful? Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . In some cases, the remote window will freeze for a while, maybe 5 seconds or so, then you could control the computer again. We dont have this problem inside the FW with any combination of machines. This seems abnormal situation as I have never heard of this.One thing our team suggested to try is to turn on remote cursor in client toolbar and see if remote cursor shows the correct cursor changes.. (you would see 2 cursors on screen). Keep pressing and holding for up to 10 seconds (until the device turns off). I even got suggested to get a new mouse. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" Remember that each SOS license allows 1 technician at a time to use SOS. Anyway, thanks to your excellent post I now have a pointer again! I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. File transfer is supported in version 2.6. Let the device recharge and then turn the device back on again. (LogOut/ I only can click the "(Console) - Connected" session. Interesting, I havent seen this behavior. To continue this discussion, please ask a new question. "), and they kept focusing on that point, which is what made me so angry. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. Click the Hardware tab, and then click Device Manager. 3. I was about to start digging into Citrix settings. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices We will need your help to reproduce the issue then collect logs. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Splashtop Personal app introduction; Hot Topics. Perhaps Mark from Splashtop may have an answer. Testing VNC or something similar, even SOS, would be have been irrelevant. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. Remote Mouse Free. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. First noticed this behavior after logging in with splashtop. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. 1) Insert the Windows bootable drive and boot from it. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. Thanks Gregg. Gregg, sorry to hear the issues. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Renaming the file worked Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. They were telling me it couldn't be done at first. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. Seem like what you have done in the video is exactly as described. The first thing to check is whether the computer and the operating system is not responding as well. Enter your email address to follow this blog and receive notifications of new posts by email. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Youll get unlimited remote access to your computers at any time, from anywhere in the world. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Please note: This may reposition your desktop icons. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. A relatively new entry into the crowded genre is Splashtop Remote Desktop . Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? Is there a way i can do that please help. I thank God everyday you were born. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed.
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