Beyond disappointed. Caveat emptor. I know it's still only Nov. 15 but I do not think this dress is coming. I messed up my address and they were quick to help and fix my mistake. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Article created 4 years ag It is 9/23 no dress. This has been quite frustrating. They have yet to respond and emails were sent over a week ago. Please email us at resolution@lucyinthesky.email. Supervisor. Is Tata Sky service free? Pepper's Lonely Hearts Club Band. Any currency conversion are for reference purposes only. - Kate. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. Trust that their reputation is deserved. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. I wear a size 12, and the size 12 they shipped me barely fit over one leg. . It is the size of a T-shirt. Sky's customer service number. For further information, please visithttps://help.afterpay.com/hc/en-au/. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? The 24/7 chat is turned off and nobody bothered to respond to my email. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. They weren't rude per se, but they were deeply unhelpful. Customer service is awful. Both dresses arrived back to back and they looked nothing like it did online. Free FedEx Shipping, over US$75. Do the dresses come within two weeks and is it worth the money? Good Luck! . Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! But, not to worrythey charge your credit card as soon as you make the order. The cost of foreign products and services may fluctuate. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. Mar 16, 22 (Updated: Sep 23, 22) I have a very box shape body but this bran hella create lavish looking dresses for my body type. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. I have twice ordered from this website (years apart) and both times my items were not sent out. If the issue persists, we would suggest to follow up with your bank. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. You will receive your tracking number once your style/s have been shipped. We're so sorry to hear that your order was delayed. We may from time to time include third party links on our Website. The dress we purchased did not fit at all like the photo depicted on the site. Ordered my daughter a winter formal dress. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. The prices they charge is not right. You should check this page from time to time to ensure that you are happy with any changes. I HAVE NOT RECEIVED MY ORDER. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? All international orders are shipped with DHL International Packet Plus. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Please reach out to us for the advanced credit prior to making a new order! We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Prom season is here, and you deserve to look and feel amazing for your big party! Date of experience: 04 February 2023. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. 90015 Hi Lily, WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Finally, the Trust Mamma rating is four stars. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. The quality of clothing is so bad. You must not establish a link from any website that is not owned by you. I have never been able to complete a return that quickly. Please let us know if we can help any further. I am beyond disappointed in this company and its respect for its customers. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Please use the following size guide to help determine your size of clothing. We're sorry to hear that you had issues with your orders. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Please email us at resolution@lucyinthesky.email so that we can better assist you! She was a total pleasure to work with. Order took over 2-4 weeks to be delivered. -Kate. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Only store credit even though clothing size is not standard. Please make sure that the style is in original condition otherwise it may be sent back to you. We're so sorry to hear about the order. Registered: 04-01-2009. on 10-08-2013 09:47. You can choose to accept or decline cookies. My learning training provider was City and Guilds. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. -Kate Sarika Pramod 1 review US 3 days ago Great experience! Besides that, the customer review rating on Better Business Bureau is 2.8-stars. Tip for consumers:Cannot get a refund, only store credit. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. I HAVE MY TRACKING NUMBER. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. I ordered the Kayden Dress in black. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. The first time it was cancelled altogether. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. They are constantly moving as not to get found. Very professional. Lucy in the Sky, Inc. operates this Website. If you placed an order without an account, you can use the same email to create an account to access your return label. Her real name is Carmen and she is secretive about her backstory. Hi Bethany, I threw out all the clothing. O2 do tend to change them occasionally if they become oversubscribed. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. If you need specific product measurements or have further questions, please email us at. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Do you agree with Lucy in the Sky's 4-star rating? Technical support. We would love to help assist you with this issue. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? We therefore have no responsibility or liability for the content and activities of these linked sites. -Kate. I have been waiting for almost three weeks and still haven't got my money back. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. If you need help please email us at resolution@lucyinthesky.email if anything else. -Kate, Lucy in the Sky is an absolutely horrible company. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. You can email us at resolution@lucyinthesky.email for any further assistance. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. Phone Email. Here are 8 tips for writing great reviews. I ordered 4 items and once I received 2 of them and saw how bad the quality was. I can always count on you for the best quality and accurate fit. -Kate. We're sorry to hear about the sizing issue. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. GetHuman does not work with Sky's customer support operations, directly or in any . By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Please let us know if we can help any further. Hi Matilde, Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. this was for a very special event and now i have no outfit and no resolution to this. I reached out to customer service numerous times and have not had a response. Do not trust this shop to deliver. The stated ship times cannot be altered with the delivery method. These linked sites have separate and independent privacy policies. They have a wide variety of clothes and accessories for men, women, and children. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Not Available. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Totally disappointed! By placing an order you are offering to purchase a product on and subject to the following terms and conditions. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Please email us at resolution@lucyinthesky.email so we can assist you further. Closed now : See all hours. She answered all the questions we had quickly and gave good advice. | Read 5,961-5,980 Reviews out of 6,594 Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Glad that our Customer Service was able to help with your returns! Our styles are designed exclusively in Los Angeles. Orders and upgrades. I was SHOCKED as the price of this dress after I received it. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, Save ur money and timego to windsor insteadur going to end up there regardless. What is the Lucy in the Sky Return Policy? Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. You can also visit this article for more information on getting support! After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. You can activate your new camera, view your photos, manage and monitor. As soon as you place the order, it is processing on our end. 03337591728. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Do you agree with Lucy in the Sky's 4-star rating? Lost or stolen. Hi Kaylyn! Thanks for your feedback. We do not save your payment method details on our website. Thanks for your feedback. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. They said I would be receiving updates and a tracking number. The customer service is out of this world. In the case of any expired store credits, we will gladly issue another current one for the same value. Please email us at resolution@lucyinthesky.email. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! - Check in with your local post office, as packages are often held there for pick up. They have such cute styles, but the clothing quality is so bad. Also no updates on arrival or even if I will ever get it. . LUCY IN THE SKY IS OUR GO TO! Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. i am from spain. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. 1860 500 6633 is Tata Sky WhatsApp customer care number. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. Search. Hi Hailey, Thanks for your feedback. We ordered a dress on 9/6. Shipping is free over US$75 and US$6.90 for orders under US$75. Their trendy collections are always changing and they offer many sales. How useful is that if the items never come? I have emailed twice and now we are scrambling for a dress for homecoming the week of. Chat is only option and that takes hours to even get a chat representative. Thanks for your feedback. The dresses didn't look anything like the photos. Hi Carol, Thanks for your feedback. All prices advertised are subject to such changes. We will not be liable if for any reason this Website is unavailable at any time or for any period. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Do not purchase from Lucy in the Sky. Lucky in the Sky has good web ratings overall. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. - Kate, Hi Paula! She responded quickly and answered all my questions. Horrible customer service. Yes, the one dress I never received was . After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Poor Customer Service! Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. We're so sorry to hear about the order. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Hi Teagan, Thanks for your feedback. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! I loved 1/2 dresses I bought. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. It said delivery between 9/30 and 10/12. Great customer service. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Article created 4 years ago. I ordered a dress on October 2,2019 and still not dress. I use the chat feature and they told me that the dresses would arrive within the next three weeks. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Please use the following size guide to help determine your size of clothing. International delivery is 5-10 business days. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. We're so sorry to hear about the order. Published by 9138-4529 Quebec Inc. on 2022-08-31. They are absolutely, THE VERY BEST!!!! Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). there is a dress i like but it is all out of stock. i live in texas and ordered a dress on sunday earlier this week. I regret buying anything from them. What a terrible return policy for a online store. . We'd love to find a resolution due to this issue. . AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Haiker Rojas. -Kate. Background and inspiration Hi Kristina, Annoying, right?! I reached out 5 days ago to see where it was. I wish they were more transparent with the type of quality on their website. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. LUCY IN THE SKY Help Centre. Email: shop@lucyinthesky.email - replies within 24 business hours. - Kate. Please emails us at resolution@lucyinthesky.email so we can better assist you. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. The reps copy and paste generic statements to your emails and don't actually solve any issues. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Products used:We havent received the products, Hi Jessica! Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Well look into the stated issue and will work out a way to resolve the situation asap! Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. I had a great experience with the customer service chat! Extremely disappointed and feeling like they stole from me. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. I would never recommend purchasing from this company unless you don't care if you ever get the item. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. Thanks for your feedback. Not only was she patient but she was quick and so attentive. Store credit took weeks. "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. Help and support; Contact BT; Back. We're so glad we were able to help with the return. These used to work but not sure if they are still valid numbers. Hi Addison, Thanks for your feedback. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. You can email us at resolution@lucyinthesky.email! Ordered a dress for my daughter homecoming and it NEVER came. lucy in the sky. Its pathetic that they do that to customers. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. We encourage you to review those policies when you visit those sites. Cassandra M. went beyond. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. We have a range of ways to get in touch for new and existing customers. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Lucy In The Sky Login. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. There is no phone number and the chat has been disabled. I was horrified. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Go to our site to chat with our support team or email us at support@lucy.co! Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Service 527 -Kate. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. We do try and post a disclaimer that this does happen with sequin styles. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Our regular return policy applies to all orders made through AfterPay. Merry was very friendly, professional and helpful. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Our small is generally the equivalent of a US Size 2. How did we do? 2. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. They charge so much and the quality is so bad. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Alternatively, you can attempt to place the order with a different card or try again later. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. This site promises to ship an item by a certain date. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Our privacy policy, which sets out how we will use your information. We're so sorry about the delayed style. Check out what 6,964 people have written so far, and share your own experience. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy In The Sky Midi Dress - Black - Alice. We had the same issue. If i order now when i will receive it? Shipping was supposed to be 5 business days. Return policy is awful and as slow. Please emails us at resolution@lucyinthesky.email so that we can better assist you. Hi Mike, Thanks for your feedback. Shein has better quality than this garbage! You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. -Kate, it was my first time ordering from Lucy in the sky. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. I ordered my daughter's homecoming dress on 9/20. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Your card will be debited immediately upon authorization being received. Do not buy from them. -Kate. 0800 230 0202. where you can enter your landline number to check the service. Absolutely terrible customer service. Lucy Harley-McKeown; Jessica Clark; . -Kate. The company helped issue credit for this matter to purchase a new item as soon as possible. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Get Sky Broadband - 08442 411 653. Hi Jay, All orders are subject to availability and confirmation of the order price. Her mom (Gene's mother's sister) has moved to France. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. I HAVE MY TRACKING NUMBER. Please read the product description of each item carefully before purchasing. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. If it was possible to give negative stars I absolutely would. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . The complete opposite of lawyer James, Nathan is carefree and fun. -Kate. Hi Denver, The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. I'm convinced company is run out of a basement and lack computer skill to process anything. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do.
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