Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. Within Mexico. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. We dont have teachers or students discounts. Rest areas, dressing rooms and restrooms. I have sent multiple difference emails requesting assistance with no response. Privacy Terms. We are experts in creating unconventional experiences making your event extraordinary. I was just a bit disappointed with the management/check-in. It didnt matter if he was cleaning the pool or checking chemical levels he smiled. Does admission include transportation service? Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. If you visited our Xcaret Hotels: fotohoteles@xcaret.com The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. There is no limit to how many photos you take and you can then purchase access to download these images. I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. Photo Pass Xenses; Get my admission to Xenses. Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. Subject to availability. There are a lot of things to do in the parks got adults and kids. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. Is there any type of refund and/or cancellation. Take advantage of the business center and free WiFi in public areas. We dont recommend the use of flip-flops or Crocs. Learn all the information in our Privacy Notice. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. Yes, you can contact the photography customer service center The Rafts circuit is 342 yards long. How many times can I download my photos with my download code? Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! Come and live the Riviera Maya adventure. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. How do I open the ZIP file when I download multiple photographs? 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. Good location. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. Review tags are currently only available for English language reviews. Who can I notify if I have special dietary requirements? However, we would appreciate if you could inform us about the exact date you will visit the park. The waiters/waitresses were always so nice. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Does the Park offer activities for children over five years old? The experiences of each Casa will open your senses to an authentic Mexican vacation. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. Prices are subject to change without notice. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. We had zero issues with arrival. What is your Cancellation/ Refund policy? Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. We are here to serve you and to meet all requests, questions or suggestions you may have. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Take advantage of the free WiFi in public areas, express check-out, and free valet parking. Are there any special prices for children? Above and beyond customer service! I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." 800 006 FOTO (3686) An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. No, our Park tickets are not exchangeable for other products. Traveling on business? If you visited our Parks: foto@xcaret.com When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Is it possible to participate in these activities if I have heart problems? To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. After visiting with colleagues in the spring, I knew I had to bring my family back. 282. Solidaridad, Quintana Roo, Mexico. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . Not the end of the world, but it would have been nice. Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. They did an AMAZING job with the photos at all 5 parks . 50 Park Plaza at Arlington Street, Boston, MA, 02116. La Casa de la Playa. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. Free Cancellation. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? Hotel Xcaret Mxico. By continuing to browse the site, you agree to the use of cookies. $159. - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. (I loved Fuego on my last visit). Doubletree Boston Andover Hotel. No one was watching him, and yet, he smiled the whole time. Can I enjoy underground river activity without knowing how to swim? This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. Yes. Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. This change is valid only 24 hours in advance. Is there any type of refund and/or cancellation? This hotel features a rooftop terrace and a bar/lounge. Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. What is the price admission to Xplor Fuego for children? The amphibious vehicles are limited to two adults and two children. We had a great time. The ramen at Xin Goa was excellent as was the fried rice. Service at every restaurant was never short of perfection. Solidaridad, Quintana Roo, Mexico. (01152) 55 4163 7327 Can I enter with food or drinks to Xplor? It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. Refund will not be granted under any circumstances in this case. How does the discounts purchasing in advance apply? On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. You just press the yellow button and stand wherever the feet are and you got your picture. No, we only accept IFE. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. Are these activities allowed to elderly people? it was just my wife and I for her birthday/anniversary. Thank you for contacting the Photo Department at Experience Xcaret. The minimum age allowed in Xplor Fuego is five years old. The food is really good. Pasted as rich text. (01152) 55 4163 7327 We also purchased a photo pass package for all of the parks. We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. View Hotel 1,774 reviews 0.3 miles from Hotel Xcaret Mexico Free Wifi Free parking Visit hotel website All Inclusive 2022 Occidental at Xcaret Destination View Hotel 22,576 reviews 0.4 miles from Hotel Xcaret Mexico Free parking Pool All Inclusive 2022 Palmaia - The House of AiA View Hotel 819 reviews 1.3 miles from Hotel Xcaret Mexico Free Wifi The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. Advanced purchase discounts may vary depending on booking date and dates of stay. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. No, this is why we advise you to bring one with you. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. Can I participate in an activity more than once? The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. My package also expires in a few days. These are both highly recommended. The download code is valid for 30 calendar days from the date of purchase. Am I obliged to participate in all activities or is it possible to choose some of them? A seven Zip-line circuit which includes the tallest in the Riviera Maya. Wyndham Boston Beacon Hill. Please do not hesitate to let us know through this media when you decide to return to this paradise. Do I have to reserve for a specific date? Restrictions apply. You can purchase with a credit card or PayPal. Yes, you can contact the photography customer service center Paid for in US $ we received the hotel photos only. Can I transfer my ticket to another person? Did you know you can find the best available rates by booking in advance? Does the ticket include snorkel gear or should I bring my own? The use of the Photo . Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. Yes, you must select a specific date to visit the Park. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. We are here to serve you and to meet all requests, questions or suggestions you may have. Some activities call for physical strength. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. I really recommend this Hotel. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. Additional terms may apply. We invite you to join our program of using biodegradable and chemical-free products! . HOTEL XCARET ARTE. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. But. Presentation of a valid ID card at our counters is mandatory. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This luxury hotel features a casino, a full-service spa, and a nightclub. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. Mercado never disappointed and became a staple for breakfast. What happens if I forgot my download code? The entry of food and beverages to the Park is not allowed, and it is not necessary as the admission to Xplor includes them. No, only Tour option includes round transportation from Cancun and Riviera Maya. 16.32 mi from city center. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. He is a pool technician. They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. Valet parking, a 24-hour business center, and a coffee shop are also offered. Are the downloaded files of high quality? You can post now and register later. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable.
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