Giant Eagle service worst ever since Covid 19 started. WHY would you allow such a sick person to work and spread germs to your customers???? Giant eagle614-337-02452900 stelzer Rd Columbus Ohio 43219Is the office I'm complaining about Extremely poor customer service at #43 township of pine market district. This happened on November 6th, 2022. at around 1600. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I waited the 3 days, went back to the store to pick it up and was told it still did not arrive. Called their customer service today. I purchased chicken salad Giant Eagle last night, 9-28-18. So they trick you into thinking you must buy a lot to get a discount, but that's not true. I don't like the fact that you no longer mail sales papers and the fact that you no longer supply plastic bags I believe it's more of cost and profit issue than saving the environment. It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. Management also doesn't know how to utilize people to their best ability. I said I would write to Ms. Laura Karet about this. are fuel perks now state secrets? I brought this up at the store this morning and I didn't really know how handles this.. Key date Bought these on 7/15/22 at the Lakewood Ohio Store, 44107 (Choc Chunk Buttercrisp MKT District Cookies 12 ct.) Net Wt 10oz.Sell By 8/4/22, Desired outcome: Immediately a woman who works there came over and started bagging my items while I was scanning them. We would like to apologize for the consumers experience at the Stelzer location. This was about 6:30pm. If she was helping it would not be anyone to watch! I've waited over an hour in drive thru because people drop off their scripts and sit there and wait, holding up the lines extremely bad. Then I called. When someone calmly goes to customer service to clarify a display sign promoting buying three cokes and getting two free and is rudely informed she's wrong in spite of the signage and then is told, "I'm done with you!," in front of other employees and customers, you cant get any lower. I am actually highly disgusted with this kind of customer service and hope this won't continue . We would like to show you a description here but the site won't allow us. i had over one dollar on the advantage card for fuel perks for gas. I have a family to feed and I am very upset. This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. Accordingly to the app, my cards had $100, but when I went to use them the cashier told me that they were of a zero balance. Decided to give GE another chance only to be disappointed again. Further, The stores take no responsibility for alcohol consumption in their stores. Time: 1:28 Anyone can write a Trustpilot review. so seems frustrated and CHASTIZINGLY told me he would have to void everthing and start over and was rude! So I went to the self-checkout, and there I was harassed by two other employees. I spoke with a lady at the front desk she allowed me to exchange the item for a fresh pack however this is just not pleasing and highly uncomfortable Thank you . The fact that i have been using this pharmacy for years, knowing the medication I do take is a 30 day supply. comment. because most of these people are the same ones that don't wear a mask in public and are just using COVID an excuse to be lazy and be an $#*! For those that need immediate medicine like insulin or inhalers for lung issues, it's a matter of life or death. As I cant see how I am the only person experiencing this problem. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. This will surely increase the credibility of your complaint. And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission!UPDATE:Was contacted by customer service, and was basically told that they condone harassment, abuse, hate, discrimination, and refusal of public service to anyone with a medical condition who are unable to wear a mask. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. And bugs. Your loosing your customer base. I want to come back. They tend to have better deals on produce than Kroger (Georgesville Road location has produce of similar quality), and their produce is infinitely better than what you'll find at Walmart. Can the consumer advise which location she is referencing? They are not authored by Glassdoor. We use dedicated people and clever technology to safeguard our platform. Giant Eagle, Inc. Giant Eagle is the business that sold me the defective gift card. The first transaction that I did online in fact, did go through. Was looking forward to these, I bought them In the past and fell in love with them. Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. What ever you feel is right. I am one of you best patrons; I spend hundreds and hundreds of Dollars at Giant Eagle. I was mentioning to the woman that was waiting on me of the experience and this Morgan came out of nowhere and was very direct and very nasty and said yes, and pointed to the employees in the pharmacy and was going on like this is all we have etc. 5.0. When you get there, your groceries are ready. AND i understand some giant eagle's are charging for those bags! I will use Rite Aid that does care about the patients well-being, does not let prescriptions expire and notifies the patient when the prescriptions are ready or if there is a problem with a refill. What happened to integrity and company loyalty. I like the meat because it's fresh but with these prices, I can't see paying for bags that don't hold up til you get out of the store. it is almost 2 months and haven't been able to use it, what do I need to do to use it, I have one for another vehicle and want to use this one, please advise, thank you, Desired outcome: So I did this time. Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle When prescribed an injectable medication it is obvious that needles should accompany the medicine, Right! I myself do not expect compensation back but for sake of others health this was unacceptable by any means! Thank you for contact support. My personal shopper ignored my requests for subbing the chicken I ordered ONLY if it was same price per pound. Plus no sorry nothing. Country fried steak & eggs were. Giant Eagle Pharmacy caller complaints. Weather or not she was a manager or a cashier she should have been helping due to the very large volume of people. Absurd! 108 total complaints in the last 3 years. If I got a dollar for every entitled customer I had to shop for I'd probably be as rich as Jeff Bezos. Its unbelievably immoral and despicable! Pros. I placed an online order on December 23, 2022. I do not like going to this Giant Eagle! My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. 2412 customer reviews of Giant Eagle. When it didn't scan after many attempts I took it to the guy and he told me they don't cash out scratch offs and didn't scan it himself just shrugged his shoulders and said there wasn't anything he could do about it. 38 complaints closed in the last 12 months. Out of 477 Giant Eagle employee reviews, 70% were positive. I have not been able to use them, so I automatically open my bank account because I thought that I received the refund, but nothing. The drive thru at Giant Eagle in Washington Pa. 15301 is absolutely in need of rules and regulations. So, what does the staff do, they flip you off, argue and even have a pharmacist there that wants to fight because you call them lazy for not doing their job. Made formal complaint with Customer Care. View contact details and reviews for Giant Eagle Columbus at 6700 Hayden Run Rd, Hilliard, OH, or write a review. i am now a former customer. How convenient! I wondered why she was on the floor at all if she was not going to help and was a getgo employee regardless if cashier or not! The organic section isn't huge at this store. In hopes to fix this issue for me and other customers for future. Maybe Pittsburgh City Council can wake you up. I've ordered cakes before with images on top but they where sprayed directly on the cake. I had to go to Kroger to get a cake for my granddaughter. I need someone from Giant Eagle to call me and let me know how to file a claim and where to send this receipt for the replacement. He said he was sorry and didn't even know they were closed down?? Every time we try calling to get scrips refilled encluding many times in the past as well as yesterday and this morning I haven't been able to get anyone on the phone . Giant Eagle, Inc. Your Rochester bakery dept ruined my 6year old sons birthday and the disappointment and cries that came from him when I told him he wasnt going to get the cake he picked out. I would recommend reaching out to the party you received this card from to seek any potential reimbursement. First off, it took the guy 15 minutes to make 2 coffees, and we were the only people in the store. Columbia Sportswear Giant Eagle is an American supermarket chain with stores in Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. Of the others, I choose G.E. I was told i needed to spend $30 in 1 trip. Then I either stand and wait for half an hour or have to come back another day. Giant Eagle Reviews Updated Mar 3, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 2,753 of over 3K reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Oldest First 3.5 53 % Recommend to a Friend 60 % Approve of CEO Laura Karet 952 Ratings Companies can't alter or remove reviews. your customer service is not customer friendly. I noticed I had an item that had to be removed from my bill. i don't have a complaint as much as need advice. something is seriously wrong here, what happened to the vow to help and save people life, customer service, integrity, values was awful. I look forward to my perks and using them when I can get a full tank of gaswhich I have been doing for years. This complaint was posted by a verified customer. They were VERY rude to say the least, there was no need for it. He wrote a report but did not have anything to give me as a receipt, but he said someone would call me. i purchased unlimited carwash as a Christmas gift and she lost it before putting it on the car. This is certainly an attempt to get people to switch to the new MyPerks program. Thank-you; Sincerely Rosemary Hiler. Last friday, I placed an order for pickup at Giant Eagle. This review was chosen algorithmically as the most valued customer feedback. 5-7 minutes he was gone. Hello this email is in regard's to a employee who blatantly dug his fingers into a pack of Nestle pumpkin spice cookies I purchased on 10/01/22. Giant Eagle reviews & complaints. 6930 West Central Ave . ADDITIONAL LINKS " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons Pros & Cons are excerpts from user reviews. Hello, Unfortunately COLUMBIA SPORTSWEAR has denied the refund. I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. Posted by giant eagle erie pa yorktown on Thursday, March 2, 2023. Review Of Franks Restaurant Hudson Fl 2023 . The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. Disability and food assistance, so every penny counts. You can call Giant Eagle's customer service phone number at (800) 553-2324 and you can email their corporate office at info@gianteagle.com. Ive had to cancel scripts and have them sent to other pharmacies as well on several different occasions. It is very challenging to get answers from customer service. Went to service desk Gm came right out listed to me briefly and started walking away and yelling fir the employee to comeover..my voice was loud and iasked him not to walk away was done yet i made these pointsnever enough cashires or lanes openthey make you wait for ever to pay, if im bagging and cashiering which im NOT COMPENSARED FOR ITS BEYOND BELIEF WHEN AN ATTENDANT IS RUDE AND WALKS AWAY WITHOUT FIXING THE PROBLEMAND YOUR PAYING PREMIUM PRICES THROUGH OUT THE STORE! Put prices on product instead of bar code or make sure bar code is right. I would like a full refund.Also If your going to advertise this as a edible image on your web site tell people what they are getting, I'll bet most people would not order an image if this is what they get. The kitchen manager was the cashier. It's absolutely disgusting how you're employees treat their customers, an absolute disgrace, unethical! somehow the fuel perks vanished . Desired outcome: Complaints: Giant Eagle, Inc. insights Based on 2,093 survey responses Areas for improvement Fair pay for job Sense of belonging General feeling of work happiness It was a job to perform Diesel Mechanic (Former Employee) - Bedford, OH - March 1, 2023 Was paid to perform a job that " WE" agreed to. Desired outcome: When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Everyone I talk to keeps telling me they will get back with me the next day. Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter.
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