'active', var initEvt = document.createEvent('Event'); .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Was put on a call back BUT this never happened. 2730-055 Barcarena, Customer Services Department I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. (yes - you get penalised financially for helping customers). Constantly being told to hang in there because improvement are happening when quite clearly they werent. function initFlyouts(){ But I am still waiting for the activation email. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. Claims We do not process claims for your insurer. Interview. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Staysure Job security & advancement reviews - Indeed _W.isCheckoutReskin = false; Do you agree with Staysure Travel Insurance's 4-star rating? I tried three times and received a message that there was something wrong but no explanation on what the problem was. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. 3-5 Rushmills Business Park, Staysure hiring Customer Service Insurance Agent in Northampton You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. {"navigation\/item":"

\n Staysure "customer service" Reviews | Glassdoor - Saturday: 9am - 5:30pm . How do I access my My Staysure account? - Staysure Support if(document.createEvent && document.addEventListener) { Contact Staysure customer service Resolver can help you send your complaints to Staysure. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. You may change your settings at any time or accept the default settings. Having problems? We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. How to make a complaint | Staysure Need help? function initCustomerAccountsModels() { Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. You never know if the training team/management are telling you the truth or lying to you. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. display: block !important; Staysure Customer Service Interview Questions | Glassdoor Will look around for my next policy. } 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Staysure Expat, .wsite-phone {} Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. They subsequentialy told me to claim for myself. .galleryCaptionInnerText {} #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Absolute despicable bunch of cowboys. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Have a fantastic holiday. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. We also ensure all reviews are published without moderation. Many thanks. Information provided by various external sources. Thanks for your feedback. Dear Anne Parry,Thank you for your 5 star review. Staysure Remote Customer Service Representative Salaries in If you need to cancel your policy please click here. Get in touch with us if youd like to make multiple changes to your policy. Still requesting further information whilst she was on her death bed. Sunday 25 December: Closed Outright being lied to didnt help either. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. See if we've answered your question in our Covid Help Centre . #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} Create your My Staysure account, or login here. Don't Pay out on Holiday cancellation due to Death of Parent. } The operator was very efficient, helpful and knew his business. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. | Read 199,981-200,000 Reviews out of 200,383 . Sometimes the Customers are not vey nice. It left me feeling nervous whether Ive done enough to declare everything. Overall experience. Have a fantastic holiday. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Staysure Interview Questions (2023) | Glassdoor Monday 26 December: Closed Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. - Email address - Full name - Telephone no. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. We use dedicated people and clever technology to safeguard our platform. All rights reserved. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. Anonymous Employee in Northampton, England, I applied online. There was a slight downside of having to wait for about 10 minutes. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} If you raise this (which I did for over a year), all you get told is that "this is being reviewed. 2023 Resolver Consumer Online Limited. ERGO Seguros de Viaje left: 0 !important; .blog-header h2 a {} Wed like to hear from you. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Simple! Fantastic service with a lovely consultant. Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot Friday 30 December: 8:30am 8pm, Within the USA and Canada: .wslide-caption-text {} As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Then like us on Facebook and follow us on Twitter. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. You deserve to be treated better especially for what youre getting paid. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Your agent was fine, but your system baffles me. Thank you for your feedback and sorry to read your comments. I could put it down racism but overall they are just a horrible company who treat people bad. They were no help at all. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. - Calling from outside the UK: 0044 1604 210 845 The process took 1 week. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} } Friendly team with lot of knowledge. Verify your email to use filters. Resolver is a totally free service that you can use to complain effectively. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} Were sorry that you did not enjoy your time with us and we wish you success in your future role. } On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. You can be certain that youre talking to the right person at the right time. Pros & Cons are excerpts from user reviews. I will only use them in the future. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js"; You need to sharpen up the verification/activation mechanism. Theres no jargon in our rights guides. Thank you. Will definitely be dealing with Staysure in the future for my holiday cover. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. The support which is only a call away is fantastic. .wslide-caption-text {} My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} } Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. Stay sure have been helpful so far. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. New management pushing all good long lasting staff out. Check out what 252,969 people have written so far, and share your own experience. You can email us at info@staysure.co.uk (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. HR Director. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Lack of direction from middle management and above. Happiness score is 39 out of 100 39. Have a fantastic holiday. Well always be on hand with guidance and support to help you get the results youre looking for. achieve performance targets across their product portfolio. $(function() { #wsite-title {font-size:36px !important;} Despicable service from dishonourable people. There are also plenty of opportunities to develop into other area and for promotion. Are you a company? Whenever you need us, our 24/7 claims team is here for you. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} Here are 8 tips for writing great reviews. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. office: Av. .wsite-button-inner {} The advisor was very helpful and explained the various options available. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. So you can be confident that youve got the right cover, thats tailored just for you. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Last updated: 16 November 2020 } else if(document.documentElement.initCustomerAccountsModels === 0){ Seemed silly, but so be it, or so i thought. Finally I started a new booking and was successful in receiving a quotation which I accepted. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Dear David Clark,Thank you for your 5 star review. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Staysure Employee Reviews for Customer Service Representative - Indeed Staysure Group | LinkedIn Instead, theyre full of the info you need to get things sorted. I always use Staysure for holiday insurance. initEvt.initEvent('customerAccountsModelsInitialized', true, false); _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Saturday 24 December: 9am 3pm Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. No progression here unless your good friends with the senior management. They are not authored by Glassdoor. Staysure Complaints Email & Phone | Resolver UK Warm regards,Emma, Very pleasant and helpful staff. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. In the 4 years I was there I hit some sort of bonus each month. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Filter. - Monday - Friday: 8.30am - 8pm