Repeated attempts to contact Customer Service have been blown off or ignored completely. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. This company has the worst customer service I have ever experience in my life. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. I have requested a retainer refund for almost three months. 25% off. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. At the end of your contract, they will automatically renew you without a signature and without consent. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Setting up an automated payment is straight forward and can be done through the online portal. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Office Space and Coworking prices are per person per month and are dependent on inventory availability. At the end of your contract, they will automatically renew you without a signature and without consent. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. If you were to take direct space or a sublease you would also see these fees in your rent annually. I cannot stress enough the lack of professionalism and poor service. We pay those as well. Professional rooms for your next training session, interview, or pitch, wherever you need it. *T&Cs apply. this is absolutely gross and scam. I couldnt see your email address or Regus account reference in your message. The complaint has been investigated and resolved to the customers satisfaction. 2. Signed up for a membership because I needed a private office for a few days. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Thank you, Lorraine Brule Global Customer Service at Regus. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. (Sandra, I used the portal at first, however, your system made an error.) I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. Regus helps businesses find and create the right workplace for their people. This will surely increase the credibility of your complaint. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. I have been renting an office space at Regus in Kings Hill for over 12m now. Be part of a vibrant coworking community with dedicated desk or hot desking options. Paid for parking online and have now received parking ticket from private company. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. I called them again, which procedure took my time for 3 hours. This review was chosen algorithmically as the most valued customer feedback. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. She would do her best to escalate my process by letting them know this terrible status. The complaint has been investigated and resolved to the customer's satisfaction. We also ensure all reviews are published without moderation. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Hi Stephen, Requesting to have your retainer refund is an easy process. Not only that, it's hard to get hold of their accounting department. One business week has passed since I post it here. Paid for parking online and have now received parking ticket from private company. I sent an email to Briana and asked how my process going on? When could I get my retainer back? Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Regus are not transparent with their pricing. Its an automated process. She apologized to me and promised me to rush to send me it by coming Wednesday. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. I asked a receptionist to help my issue to the Regus help desk. It goes against our guidelines to offer incentives for reviews. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. We have checked and cannot find any payment details set up in your account. Office staff are always friendly. Suggested companies are based on peoples browsing tendencies. Manage all of your workspace and business needs. You should do so via your online account (www.myregus.com). Interested in a new product or service? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When they try to collect the rent, their speed is very fast. My Regus ID: ********. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Thanks again for your comments which help us improve. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Start checking the messages customers send you. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. The company left an official comment on this complaint. Were clear about this from day one. Find out how we combat fake reviews. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Our invoices are due on the payment date that is displayed on them. The company left an official comment to this complaint. Anyone can write a Trustpilot review. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. They charge an excessive retainer fee. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Customer service is simply poor. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. It goes against our guidelines to offer incentives for reviews. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Available for as little as a day, or as long as you need. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Our advisors are ready to help you find the right place for you. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. I already enter my bank information twice. ive been trying to get my money back ever since. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Hard revenue focused. Avoid at all costs. Build an instant presence wherever you need to be, at prime business locations. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. If you have a helpdesk contact, we would expect a 24hours reply. We ask all our customers to add an automated payment method to their account. Briana got my call. This does not affect customers who have a permanent space as these are reserved specifically for them. We also ensure all reviews are published without moderation. Stay away!! this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com GO LITERALLY ANYWHERE ELSE. If you were to take direct space or a sublease you would also see these fees in your rent annually. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. This is a multi-location business. Hi Mike, Im sorry if you felt the need to escalate this. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. The company left an official comment on this complaint. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. For clarity, you were also charged a retainer top up. It won't go in any direction! I still did not hear anything back yet. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information No staff available for contacting on the event day. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I look forward to receiving more information from you. They charge an excessive retainer fee. Transparency is very important to us, and all services can be opted in/out through your online account. I was using virtual office space. This complaint was posted by a verified customer. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Your agreement end date is not until 10/31/2021. According to its policy, the retainer took 30 days to get back to the tenant. Please email me at Lorraine.brule@regus.com with your company name and details. We will then confirm your payment date and amount. We will then confirm your payment date and amount. There is non existent customer service department. This review was chosen algorithmically as the most valued customer feedback. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Its an automated process. I contacted them about how processed my case after paying the fee for a virtual office. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Manage all of your workspace and business needs. ive been trying to get my money back ever since. Receptionist only can communicate by email, even for the most important things for your business. 5. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website.