Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com. enTouch Wireless customers can stay connected to friends and family abroad with FREE international calling to countries including Canada, Mexico, India, UK, and more!*. 2. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Videos stream at DVD quality (480p). If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Currently, only English and Spanish-speaking customer support agents are available because enTouch Wireless only offers and sells California LifeLine service in those two languages. Only qualified consumers with documentation proving eligibility may enroll. You will need to supply either a credit card or PayPal information. Budget Mobile - Free Government Cell Phones You can apply your ACP discount to any available enTouch Wireless service plan. Bovay Jr., a distinguished Houston businessman at the time. 4. Contact Us - enTouch PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. entouchwireless.com/affordable-connectivity-program/, https://www.entouchwireless.com/affordable-connectivity-program, https://www.entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/terms-of-service/, https://entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/affordable-connectivity-program/. How To Get an enTouch Wireless Free Phone - Best All Review 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. If you're bringing your current phone to the network, purchase a T-Mobile SIM card. Offerings vary by state. Check your phone number's eligibility at T-Mobile's transfer portal. That is what we are committed to delivering to you! Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. For additional information about broadband speeds, visit, The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Contact enTouch Wireless - Pre Paid and Lifeline Cell Phones If you have any trouble, we are ready to help just dial 866.488.8719. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Congress recently created the Affordable Connectivity Program, or ACP, which is a new long-term, $14 billion program. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. An eligible household is limited to one monthly service discount and one device discount. Account type Residential Business First Name Last Name Account number cancel Account Sign Up and Security FAQs Where is the account number on my bill? You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Give Us A Call! ACP is a federal government program operated by the FCC. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Yes! Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Note from ENTOUCH CEO: Let us join you on your journey. Promotional offers may be modified or withdrawn at any time. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive Services with their EBB program discount of up to $50 (or for households on Tribal lands, up to $75) per month during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Subscribers in states other than CA on the combination Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 23 GBs of data. ACP is a federal government program operated by the FCC. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. Affordable Connectivity Program (ACP) Terms & Conditions - EnTouch Wireless Our representatives are excited to help with anything. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Premium Channels; TiVo; TiVo Stream 4K; . PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Although not typical, the port process can take 24-48 business hours to complete. All you need to do is ask we make it easy! Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Or you can always return to this page, and use the contact form. LITTLE ROCK, Ark. International calling is enabled for direct communications between 2 people; certain numbers (e.g. B11. THIS OFFERING is a federal Lifeline-supported service provided by Boomerang Wireless, LLC, DBA enTouch Wireless, an eligible telecommunications carrier. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps or are considered Low Income, you may qualify! Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Find My Wireless Account Number and PIN for Porting enTouch Wireless reserves the right to block calls to any country or international number range without notice. If you are a renewing wireless LifeLine subscriber and you do not know your PIN, text GETPIN from your LifeLine phone to 345345. MyAccount is a website which allows you to maintain your broadband internet account. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. An eligible household is limited to one monthly service discount and one device discount. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Where can I find my account number and PIN from my previous carrier? EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. *All forms of ID must be valid and used before expiration date. Carrier on Customer's Account *. enTouch Alarm Portal; Support; enTouch Service Areas; Channels. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message Social Security benefits statement. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Free Government Phone & Wireless Service | TruConnect Overview; Facilities Management; KPIs; Strategies; Smart Buildings, Smarter Benefits; We Are In 34 States! conference, chat lines, and premium numbers) are not supported and may be blocked. Call: 866-488-8719 Emergency Broadband Benefit (EBB) Program Emergency Broadband Program (EBB) Terms & Conditions Cancel anytime by visiting "Manage Prime Membership" in "Your Account" on Amazon.com and adjusting your membership settings. You must use your phone to continue to receive service. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. www.EnTouch.net 281.225.1000. Our terms and conditions will apply. You must opt-in and choose an eligible ACP service plan. Method 1: Check your enTouch Wireless application status online The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Only eligible consumers may enroll. It provides coverage in more than 20 states including in California wherein Californians have two options to choose and enjoy the plan. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. If you want to apply for ACP service only, please call, Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. To see where enTouch Wireless offers Lifeline, visit, You can apply your ACP discount to any available enTouch Wireless service plan. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. Divorce decree or child support document. enTouch Systems - Lifeline cell phone service provider PIN: Go to your online account. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). If you want to apply for ACP service only, please call 888-294-9465. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. *All forms of ID must be valid and used before expiration date. B10. Unemployment/Workers' Compensation benefits statement. Lifeline Assistance Programs. Whether its walking you through a Lifeline application, or helping you traverse our website. Unemployment/Workers' Compensation benefits statement. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. To check your enTouch Wireless application status and thus know if it's still being processed, or if it's rejected, accepted, or if the company has already shipped your free device, you can do the following. CA subscribers on the free combination CA Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 25 GBs of data. Click the Edit account button by the email address whose password you want to change. 3 consecutive months' worth of your most current pay stubs. Power On the phone and call 866.488.8719 to Activate! For any Unlimited service plan, customers who exceed 23 GBs of data usage (or 25 GBs in CA only) in a monthly period, data service may be placed on hold to confirm usage complies with our AUP. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. California subscribers who subscribe to a combined non-tribal Lifeline + ACP plan and transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 6 GBs of data. Customer's Full Name *. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps, or meet California Lifeline Guidelines for low income you may qualify for Free Service. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. enTouch Wireless provides a free phone for Tribal residents or use your own compatible device enTouch Wireless does not provide a free phone. UNLIMITED DOES NOT MEAN UNREASONABLE USE. These Government Programs Could Get You a Free Phone Only eligible consumers may receive ACP discounts. Featured review. You can apply your ACP discount to any available enTouch Wireless service plan. The Lifeline benefit . To confirm that your phone is unlocked, you can dial *611 from the device or call Verizon's customer service at 800-922-0204. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Learn more about Lifeline and qualification. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. The ACP will replace the Emergency Broadband Benefit Program, effective December 31, 2021 for new subscribers, or on March 1, 2022 for existing EBB subscribers. enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. ACP is a federal government program operated by the FCC. If youre using your own device, and received a SIM card from us: You should be all set to use your phone now! The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Username Password Log In Forgot your username or password? Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. Customer Support will handle the rest. There is a period of time where both your old and new phones will be without service during the port process. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Only eligible consumers may enroll. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). These steps will reset all network settings and remove any saved Wi-Fi Networks or Bluetooth pairings, as well as reset any app-specific data restrictions. Apple iPhone 7 Plus Select Now Free Samsung Galaxy S9 Plus Select Now Free Samsung Galaxy A10E Select Now Free Apple iPhone 7 Select Now NOTE: Your account will need to be in good standing in order to proceed. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. GSM coverage required. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Customers must be first-time Amazon Prime . Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. T-Mobile data & APN settings | T-Mobile Support Symmetrical Internet Support - Astound Broadband enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service You May Be Eligible for 100% FREE UNLIMITED DATA* Through the Affordable Connectivity Program - Coming Soon! conference, chat lines, and premium numbers) are not supported and may be blocked. Social Security benefits statement. Notice letter of participation in a qualifying state, federal or Tribal Program. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. BROADBAND DATA. Copyright 2023 enTouch Wireless All Rights Reserved. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Help a friend or family member get FREE mobile service from enTouch Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Special Offers; Enhanced Whole Home WiFi; Wireless Home Sound System; Digital TV. Box 105561, Atlanta, GA 30348). Please refer to the terms of service for more details on our policies regarding the reasonable use of our unlimited talk, text and/or data offerings. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. Tribal (CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*. Please allow up to 1 business day for the ticket to be resolved. Apply Affordable Connectivity at AirTalk Wireless Browse our list of available free phones Totally free, no monthly bills, and free shipping. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). The Estate of Virgil Brown Jr. sued Gain Inc., a nonprofit, its insurer Arch Insurance Co., and Gain employees Darrell Davis and Dr. Leslie Smith, in . When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you will revert to receiving only the standard FREE Lifeline plan if you are eligible, or you may keep your ACP service by paying the applicable undiscounted rate plus fees and taxes. Account Setup - Meet Our Companies: RCN, Grande, Wave, & enTouch You will receive great, reliable service! And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Hence, here is the comparison of the two plans in the state of California. 3 consecutive months' worth of your most current pay stubs. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Veterans Administration benefits statement. Customers may have one ACP and one Lifeline benefit per household. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. MyEntouch | Login | Index . Questions? Please see the full Terms of Service for additional information. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). This review was chosen algorithmically as the most valued customer feedback. Copyright 2022 enTouch Wireless All Rights Reserved. BROADBAND DATA. Well be available any time you need help with your phone or your service. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Established in 1995. enTouch was founded in 1995 by H.E. If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. OFFER of Free phone with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. entouchwireless.com PO Box 37 Hiawatha, IA 52233 Phone: 866.488.8719 Email: support@entouchwireless.com Further Reading on EnTouch Wireless Leave a Reply Your email address will not be published. Veterans Administration benefits statement. The major problem is that they often shut . Any inaccurate information will delay the port process further. Read More Award-winning support is just a tap away. SIM Card Activation Smartphone Activation How to Keep Your Phone Number SIM Card Activation Veterans Administration benefits statement. When you receive your new phone in the mail, call Customer Support at 866.488.8719, Copyright 2023 enTouch Wireless All Rights Reserved. BROADBAND DATA. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Text messaging and data rates may apply. The ACP monthly service and device discounts cannot be transferred to another household or individual. This page provides required disclosures about the ACP and eligibility for the program, as well as the Terms and Conditions that apply to your participation in the program. Safelink is the oldest and the largest company providing best free government smartphones for years. For more details on plan offerings and for full program terms and conditions, visit https://www.entouchwireless.com/affordable-connectivity-program. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. But our FAQ page might already have the answer you need. Click here to enroll today to see if you qualify! As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Rehab Center Blamed for Horrific Death | Courthouse News Service Copy of last year's State or Federal income tax return. Receives Bureau of Indian Affairs General Assistance; Participates in Head Start (only households meeting the income qualifying standard); Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or. Our standard terms and conditions will apply. OUR FACILITY. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. EnTouch Wireless free government cell phone providers. By opting in, you are selecting enTouch Wireless as your ACP service provider and agree to these ACP Terms and Conditions. ACP Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Check Your Status - California LifeLine The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Enrolling with enTouch Lifeline cell service is easy! Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. Unlimited does not mean unreasonable usage. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. Build numbers are: B06. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only.