| Read 101-120 Reviews out of 258 However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. I know several members have request a standing calf raising machine. We use dedicated people and clever technology to safeguard our platform. Not sit there and eat cakes.Ridicules customer service overall. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Suggested companies are based on peoples browsing tendencies. I signed up back in August, waiting absolutely ages for it to open. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Gym is always clean and range of machines is good. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Trugym luton are refusing to refund me 200 of my hard earned cash! Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Absolutely shocking customer service. The staff, although minimal, are friendly and helpful. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Author: Stephen Greet, Co-founder. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Absolutely flabbergasted of the audacity and attitude she had with me. The main reason that I joined is for the Les Mills Combat class. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Cancelled after one year membership. Gym was great but suddenly closed down with little more than a note on the door. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. The gym did not respond to my complaint. Very clean with a good atmosphere and equiptment maintained to high levels. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. AVOID LIKE THE PLAGUE. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. My contract expired and I cancelled my membership. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Les Mills instructors are required to complete updated training twice a year to remain accredited. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Every message I had left was not responded to directly by the manager. Verification can help ensure real people write reviews about real companies. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Awful showers. Join now and save 30 (no joining fee offer). woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. No contract options, student memberships, corporate offers, or pay for the year up front. 2023 Trustpilot A/S. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Verification can help ensure real people write reviews about real companies. Companies can ask for reviews via automatic invitations. Save your money, go elsewhere. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Companies can ask for reviews via automatic invitations. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. 1/pool too cold to use from me joining in November to February. Your experience matters. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Even a reminder email could have helped, Never join this gym, Its not good. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Totally disgusted with the service offered with no thought or effort of building a customer relationship. We also ensure all reviews are published without moderation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. 2023 Trustpilot, Inc. All rights reserved. Would definitely give more stars if I could! I was paying double on a different gym and was always having problems but this is miles better. This year I registered again with a different email address. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Terrible service. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. They are young, inexperienced and basically don't want to be there. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. The most important rule in providing excellent customer service is to be friendly. How many stars would you give TruGym? Trugym is just at the level that suits me. How many stars would you give TruGym? The evening staff are very welcoming and friendlly. I use both the free weights, machines and also classes. I got nothing. Submit an enquiry or refer a friend to truGym today! Join the 242 people who've already contributed. It goes against our guidelines to offer incentives for reviews. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Once my payment went through I got an email saying that they are closed. TruGym is filled with good equipment and friendly staff. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Companies can ask for reviews via automatic invitations. Here are 8 tips for writing great reviews. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Stockton On Tees - AVOID!! I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. Complaining to TruGym is difficult. Join the 266 people who've already contributed. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! I use both the free weights, machines and also classes. Anyone can write a Trustpilot review. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! These companies sure know how to work the direct debit magic to help themselves and rip of people. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. 2023 Trustpilot A/S. I think there are more people than the capacity of gym. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. This company doesnt care about its members, its purely about money for these people. If you like swimming, prepare to be hugely disappointed! I then get an email in May saying I would be charged 14 per month. Correction: non-existent customer service. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Staff beyond rude ! No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. We'll then contact Harlands on your behalf to get this resolved. Absolutely the poorest new customer relationships ever!! info@gurukoolhub.com +1-408-834-0167; trugym customer service. | Read 241-259 Reviews out of 259. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . 4/ Told on joining in November I could freeze my membership free of charge for the summer. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Suggested companies are based on peoples browsing tendencies. | Read 81-100 Reviews out of 264 Trugym Chathamarrrgh!!! Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. trugym customer service. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. DISGUSTING!! Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. ?TruGym this is unlawful and action is being taken. Consistently fail to keep to their own opening and closing times. So unprofessional. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. This gym offers friendly staff with excellent personal trainers. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. How many stars would you give TruGym? This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Here are 8 tips for writing great reviews. Would definitely recommend to a friend especially with the ladies only facility. I have been trying to contact them for a refund for months and have been completely ignored. THE WORST customer service i have ever had the misfortune to encounter. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join the 248 people who've already contributed. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Worst customer service ever have not had one reply to my messages or calls!! Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Your experience matters. Anyone can write a Trustpilot review. Join the 268 people who've already contributed. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres.