Returns received after 90 days of the original order shipment date. I just wanted my return to be processed that I mailed back a month ago. When you submit a return request to us, you can set the date by which you wish to resolve the request. The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. Verification can help ensure real people write reviews about real companies. I used to be diehard about ModCloth with the original ownership, but ever since Walmart took over I felt like the pieces really declined in quality and ~vibe~, and weren't worth it. I hope that you were able to get in touch, but if not, please reach out via phone at 888-495-9699, or via chat, by clicking the "M" icon at the bottom-right of any page you're browsing on the site. Well also show you how to use our Item Return Request product to speed up the process and make your life easier. Make sure to keep interacting with our program to maintain your status (or even move up a tier)! Returns. Shipping and handling fees are non-refundable. Your returned item must not be: They also have a list of non-returnable products. Unfortunately, you cannot transfer points between two accounts. No problem! Youll then print your label and return authorization. Quick Buy You can also check your Fashion Nova return status via the given link. More Ways to Shop. Happens to the best of us. It's extortionate compared to other online sites. How Deep Does a Tattoo Needle Go? They are a very small team, and are currently working through extremely high volumes of emails, so responses may take a bit longer than usual. Referrals must purchase their items through the direct link provided to them to receive referral benefits. Please rest assured that they are working hard to get responses to everyone, as quickly as possible. All Rights Reserved. Method of return: In-store vs. mail. I have been trying to see about returning an item I purchased and cannot seem to get a response from anyone. Is Nasty Gal Clothing Worth It- Complete Guide Of This Band, Fashion Nova Return Policy Guide For Store and Online Purchases. Select the Reward you would like to redeem, and click "Apply". If your refund amount is incorrect, please inform our Customer Care team right away, and they will look into this for you, as we want to ensure that you are refunded the full amount you paid for the item you didn't receive. We also ensure all reviews are published without moderation. You can reach them at modcloth.com/help from 9am-8pm ET, Monday-Friday, and 10am-6pm ET on Saturdays. Final sale items are not returnable. Simply make sure the items are in excellent condition and use the free return. Guide 2023. We apologize for any inconvenience. Facts to Know, How to Tattoo on Hand? They are deliberately misleading their loyal members by selling them previously worn/used clothing under the falsely-advertised trope of being an exclusive deal for a limited time. Vintage inspired apparel brand, ModCloth, has relaunched its shipping in Europe. The Dos And Donts Tips, Are Sneakers Business Casual? 1. iis express not working with ip address. Buying a product only to realize you dont like it is not uncommon, especially when you shop online. Things to Know, Are Riding Boots Still In Style 2023? Please note that we currently only have the option to refund the original payment method and are unable to process returns as gifts at this time. Keep in mind that ModCloth counts from the day they send you the package, which means you may have less than 20 days to respond. If you dont want to wait that long, you can use DoNotPays help to accelerate the process. ModCloth Return Policy ModCloth Return Policy will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method What is ModCloth State Return Policy? Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc. I'm very sorry for any inconvenience or frustration with your order, or with getting in touch with our Customer Care team. Complete Guide, What is a Permanent Bracelet? MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! I'm sorry for any trouble with getting in touch with our Customer Care team. Please be sure to check your spam and junk mail folders as emails can go there from time to time. They are flat rates, rather than being based on cost or weight of items, and we have had to increase them over the years, due to increased internal costs. I hope someone out there learns from my experience with this company and opts not to purchase ANYTHING from them. Over 10 days of no response, I contacted my credit card company to dispute the charge. While I know our return process can be on the slower side and certainly a part of our business we are wanting to improve, we do absolutely refund all return eligible items sent back to us, and if something is taking longer than it should, encourage customers to write in to our Customer Care department for us to look into the matter. Once you sign up, you can use DoNotPay to file a return request with hundreds of different companies, including T.J.Maxx, JCPenney, and Gap. We hope you are 100% satisfied with your gift. I'm sorry for the wait with your return. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. Think you have some missing money? The company has put some restrictions in place when it comes to the items they will accept your return request. Budget Fashionista is the original budget fashion blog, delivering trusted style and beauty since 2003. The team is available from 9am-8pm ET, Monday-Friday. It was beautiful which is why this is a 2 and not a 1 BUT their sizes are not accurate. And since this casual mini is sleeveless, it can be layered with your basic tees! Once an order has been placed it can't be canceled or changed. Hi, Carrie. I'm sorry for any disappointment with your order. I can get better clothes cheaper and faster pretty much everywhere else on the internet. Next, enter your code in the Gift card or Discount Code box upon checking out. I will never shop at this store again. Customers from Alaska, Hawaii, Puerto Rico, and other locations outside the continental US must provide their own return shipping. Budget Fashionista is a registered trademark of Speak LLC. Shipping . Answer Is Yes, How to Tie a Blanket Scarf? We did recently have to make some changes to our shipping costs, due to some of our increased costs and in order to continue to offer free returns, as we know how important those are to our customers. Late returns will have the $5.99 shipping fee deducted and are not eligible for the $5 bonus offer. NBA Store Returns PolicyWhat Items Are Refundable? The items you return must not be: They also have a list of products that are non-returnable. Take your package to a FedEx store. Hi, Shannon. this truly irritates me because I've been buying from Mod cloth ever since they had a pop up in L.A. so again, no responses back and cant use my account. Shipping labels were generated but the shipping company tells me the parcel has not been delivered to them yet.I have emailed customer service twice with no reply.I went to their official site of this company and I found this helpful info which .is and after a long chase, I got my amount back shipping details as well DO NOT BUY FROM THIS. Find your order number. You can use your points at Checkout to redeem products or discounts! If you received an order from ModCloth as a gift, you can still return! Return your package via the US Postal Service or FedEx. I've tried several times to buy blouses from Modcloth but I always stop once I get to the shipping price. i ordered it 12-07-2021 I ordered a parcel over a month ago. Very very not OK. Hi, there. Put your item (unworn and labelled) and order invoice in a securely sealed shipping package. I was informed I could return it and was given the address. If after signing in, the drop down is still empty -- please clear your browser's cache and cookies and allow some time to load. I couldn't return the item because it was a final sale. Your points will expire after one year of inactivity. As well, that someone else would contact me about the RA. In that case, return the item by mail and include your measurements on the packing slip. I bought a pair of shoes that were way too wide so I returned them. That being said, we understand that sometimes life gets in the way. Answered, How to Fix a Broken Necklace Chain? Sit back and relax while we do the work. I'm very sorry for any disappointment regarding your recent order. See my privacy policy. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. Free U.S. Be aware that giving your package to a US Postal carrier or leaving it in a USPS collection box or your residential mailbox may add additional transit time and cause delays in processing your return. Sorry to hear you had such a poor experience with your high-rise flare jeans. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. I ordered something over a week ago and i have received no communication from ModCloth with shipping information. All gift cards are final sale and not eligible to be returned or transferredinto another customer's gift card balance. Free U.S. They will be glad to look into the tracking on your order, and see if they are able to provide any additional information. even when I asked for a password reset I'll enter my email and it will lead me right back to the home page. They will lose valuable customers and revenue this way. If you dont want to use the prepaid return label, you can ship the time with a different carrier. I'm sorry that we did not have your item to re-send, and for any frustration that we sadly do not have raw packaging material that we are able to send out to customers. A member of our Care team should be reaching out to you shortly to assist with this matter. Step-by-Step Guide, Can You Have Hand Tattoos in the Army? I am unable to return them and now both items are no longer final sale on their site, just marked down by 30 percent. When I questioned this, they let me know that ModCloth doesn't refund the original shipping fee ($12.95!) If you choose Store Credit or Redeem, its free! They are available from 9am-8pm ET, Monday-Friday. You can't return (or exchange) final sale items. 250 Points = $10500 Points = $20750 Points = $301000 Points = $40. Finally, someone emailed me and said they were really sorry and overloaded. Let me guess you bought one of those adorable retro dresses at Modcloth and then changed your mind? Orders were a bit delayed after our recent site and systems updates, so some took longer than usual to ship. How Does the eBay Return Policy Help You Deal With Unwanted Items? Check your inbox or spam folder to confirm your subscription. Referrals must purchase their items through the direct link provided to their email for you to receive referral benefits. We must receive returns within 60 days of the ship date to be eligible for a refund. I contacted them regarding this and they said because I didnt have courier information they wouldnt refund me. Whats going on? Plus, I'm not convinced I would ever see a return if I hadn't reached out to them directly. Annual ModCloth Birthday Gift ModSquad Virtual Punchcard: Earn $5 for every order you make during a quarter How to Earn Points 50 Points Create an Account One Point Per Dollar Make a Purchase 25 points Leave a Qualifying Review 20 Points Follow Us on Instagram Up to 500 points Happy Birthday 20 Points Share On Facebook How to Redeem Your Points Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Gathering paperwork for small claims court cases, Submitting a complaint to your HR department, Appealing low college financial aid offers, Protecting yourself from sex offenders near you, Mailing anything without wasting time in long lines, Enter your order number and other required information, Print the return form and the return label, Place your item inside a box together with the return form. When you file a return request with us, you can set a date by which you want your request resolved. In the meantime, I will be sure to share your feedback with the appropriate teams. Write CSS OR LESS and hit save. Incorrect items being sent is not typical, but all of our orders are packaged by hand, so mistakes can occur. How to return an item to Lord & Taylor: Next steps. Required fields are marked *. You also get no refund on any shipping charges you have already incurred. I bought $70 sandals in March, did not wear until June, and one has fallen apart. Jeff Streader, Co-CEO of ModCloth, said in a statement: As new owners, our first priority for ModCloth was to reconnect with consumers, listen and continue those relationships in a more personal way which is core to the DNA of this brand. Prior to leaving Europe, ModCloths international relationships represented 20 percent of their total revenue, this relaunch continues Go Globals growth plans for the company. A $5 return shipping fee plus an additional $1.95 fuel surcharge to cover the cost of transportwill be deducted from your refund amount for the use of our label. It sounds as though you may have had a connection issue via phone, and we'll be sure to share that with the appropriate teams. Once an order has been placed it can't be canceled or changed. Everything You Should Know About the EZContacts Return Policy. They finally gave me a "refund" and didn't even give all my money back!!!! ModCloth Returns Policy will accept returns for unwashed, unused or unused items for a full refund of the original form of payment. We hope you love what you ordered! Here are 8 tips for writing great reviews. Still no answers to my calls or emails or chats. 0. Not OK.*Update - I finally got an almost refund. Please rest assured that your feedback will be shared with the appropriate teams. I washed it in the delicate cycle in cold water and the polkadots on it glued together and the dress is ruined after one wearing. It was packaged and returned. Plus, all returns are free. While you did purchase this item at final sale, we would not want you to keep a pair of defective pants that started falling apart as soon as you pulled them out of the package. You also can't return pieces you've worn, washed, or damaged in some way. In this article, DoNotPay will cover the ModCloth return policy and explain all the details that you need to know before you file a return request. So basically, I have one dress, but I purchased two. CTRL + SPACE for auto-complete. If you dont want to use Modcloths label, you can ship the items at your own expense to: Modcloth Returns 2250 Roswell DrivePittsburgh, PA 15205. You can read more about this in our Returns Policy on our site, within our FAQ: https://bit.ly/357GxJn. Once you are in a ModSquad tier, you will be in that tier for one year from the date you unlocked it. I'm very sorry for any frustration. If your dress arrived with no care instructions, we would consider that to be a defect, and we apologize for the trouble this caused you. Order Number or Return Number. Perbelle CC Cream Reviews 2023: is It Really Good for Skin? We reserve the right to verify the original purchase to request a return without an order number or shipping confirmation. With DoNotPay, you can forget about going to a store to file a return request or wasting time navigating confusing websites. Once an order has been placed, it cannot be cancelled or changed. Just be sure you log in with your account to earn points, redeem points and enjoy the benefits of being a part of our community. No one answers the phone, I'm on hold for hours. If you dont want to deal with the hassle of using the ModCloth portal and generating and printing paperwork, you can avoid the whole process. Hi, there. Returns Portal. How good is their customer service for returns? Joining our rewards program is simple (and free)! Edit: After submitting this review I was given my refund and notified by text within 15 minutes. Never again. I have written to ModCloth customer care twice and got zilch response. Hi, Lynda. If you live in Hawaii, Puerto Rico, Alaska, or anywhere outside the U.S., you must arrange your own shipping. Points are accrued per purchase, referral, and more. Ive been trying to get a hold of customer care because the website wont let me into my own account. Even if you . I hope that your order arrived and worked out for you, but if not, our Customer Care team will be glad to assist. Tag #MyModCloth in your most stylish posts for your chance to be featured. When I go to the tracking link they provided via email the site (ppxtrack) is static with no updates for three weeks. I'm very sorry for any disappointment regarding our shipping costs. You can view the official policy here. tui annual report modcloth return label . They sent me a really ugly dress that wasn't even my size. Well issue you a ModCloth store credit for the amount of the returned item(s) to your account. If you're having any further issues, please email us at support@modcloth.com and we'll get you sorted! MIX & MATCH SALE: TOPS & BOTTOMS STARTING AT $10! Our return window for domestic customers is 28 days from the ship date to arrive back with us. By opting to file a return request with DoNotPays help, you allow us to do everything on your behalf. Sorry to hear you have had some trouble returning your recent order. Items that were marked as "final sale" at the time of your purchase are not returnable for any reason. I waited for awhile to see if the refund would come through and it didn't so I reached out to a customer care person via email. Hi, Aby. In that case, address the package to Attn: ModCloth Returns, 2250 Roswell Dr, Pittsburgh, PA 15205. Customer Service Assets for Haven. Hello, there. For immediate assistance, please give them a call at 888-495-9699, or chat with them by clicking the M icon at the bottom right of any page youre browsing on the site. I will be sure to share your feedback with the appropriate teams. ModCloth Label NEW ARRIVALS Home / Sort - Featured Price: Lowest - Highest Price: Highest - Lowest Oldest First Newest First Color + Size + Price + Brand + Length + Clear Quick Buy Endless Possibilities Tank Top $25.00 Quick Buy Simplicity On A Saturday Tunic $29.00 New & Improved! Hey, Jennie. We can only make decisions based on the information provided, so it is important to let the Care team know you are experiencing a hardship for them to best assist you. Thank you for reaching out with your feedback about this product and our customer service. Companies can ask for reviews via automatic invitations. Very disappointed in ModCloth customer service. Please rest assured that they are working to get replies to everyone, as quickly as they are able. I went to check on the website and they expect you to download an app to track shipping? Sign up for our emails to score15% offyour first order, early access to special sale events, and exclusive first looks at our newestarrivals. BUT what happened this past week was really over the top - I returned a dress and was only given a partial refund. You can accrue points on 2+ separate accounts (depending on which account/email you're logged in with while shopping), but we recommend only using one account to maximize your points! We recommend signing up when you make your first purchase, but you can join at any time - there is no minimum spend required to be a Member. This will be my last order with ModCloth as their clothes are too cheaply made for the hassle. The following policy applies to domestic orders only. They are available from 9am-8pm ET, Monday-Friday, and will be glad to look into this, as soon as they are able. SEARCH FOR ORDER. I put "independent" in quotes because it was bought out by a financial firm - not the original owner. Give us a call at 888-495-9699. Once they receive the item, ModCloth takes up to 14 business days to review your request and decide on its outcome. Horrible customer service!!! How to Return an Item to American Apparel, Mens Wearhouse Return Policy: What to Know.