32 F or below or during heat advisory for all residential customers. Cookie Settings| Medical certification can be renewed once within 120 days. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Unpaid Utility Bills Households may be disconnected once the temperature is below 95 or beginning in October, whichever comes first. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. Customer may request an extension. The 30-calendar day delays may be consecutive. Also, cannot shut off a service that the resident needs to run. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). 30 day delay and 30 day extension possible in case of life threatening condition. Request a letter Customer is expected to enter into a payment plan. (Subsidiary of American Electric Power Company, Inc.) Appalachian Power Co.s (APCo) ratings reflect the companys integrated electric utility asset base and credit supportive regulatory environment in Virginia, along with the somewhat restrictive environment in West Virginia. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Choose an option below: See our strategy for a sustainable future or download our Corporate Accountability Report at AEPSustainability.com, AEP Energy is a competitive retail energy provider for over half a million customers. Consumer line: 317-232-2712 or 800-851-4268. Modify home service Welcome to a new day at American Electric Power. Requires PUC approval. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. Jersey central power some areas in the property inside my. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. (As of 09/2008 no utility has an approved winter disconnection plan on file.) No disconnect if customer agrees and adheres to a payment plan. 30 day disconnect delay if detrimental to health, must have physician certification. AEP Texas Central Delivery Charges include all recurring charges from AEP Texas Central passed . However, smaller water, gas, electric and wastewater. More important, we want you to find the information you care about most. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. Utilities are required to offer a payment plan. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. No disconnect if customer agrees and adheres to payment plan. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. Terminations are suspended for 55 days when people apply for federal energy assistance. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. National Center for Appropriate Technology (NCAT) No disconnection if a customer enters into a deferred payment plan. salesforce sandbox url format. The utility may not require payment of more than seven percent of the customer's monthly income. https://www.energyandpolicy.org/utilities-disconnect-coronavirus/, table of state seasonal termination protections only, https://psc.alabama.gov/file-a-complaint/, Alabama Public Service Commission General Rules, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, Alaska Administrative Code - Disconnection of Services, https://efiling.azcc.gov/online-services/utilities-complaint-external, Arizona Residential Utility Consumer Office, www.cpuc.ca.gov/about-cpuc/divisions/news-and-public-information-office/consumer-affairs-branch/frequently-asked-questions, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, 3002 Regulations Governing Termination of Residential Electric or Natural Gas Service by Public Utilities for Non-Payment During Extreme Seasonal Temperatures Conditions, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, District of Columbia Municipal Regulations Grounds for Disconnection, www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, State of Georgia Public Service Commission, State of Hawaii Public Service Commission, https://puc.idaho.gov/Form/ConsumerAssistance, History of Restrictions on Winter Disconnection, Idaho Residential Utility Disconnection Factsheet, Illinois Public Utility Act (220 ILCS 5 / 8-206), ity Consumer Counselor - Winter Disconnection Moratorium: Frequently Asked Questions, https://iub.iowa.gov/sites/default/files/documents/2018/09/2018.09.18_r_r_gas.pdf, https://iub.iowa.gov/sites/default/files/documents/2021/10/customer-rights-and-responsibilities-electric-9.29.21.pdf, owa Utilities Board - Utility Service Questions Brochure (2018), www.kcc.ks.gov/file-a-complaint/file-a-utility-complaint, Kansas Corporation Commission - Electric, Natural Gas and Water Billing Standards, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.maine.gov/mpuc/consumer-assistance/faq, www.maine.gov/mpuc/consumer-assistance/file-complaint, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, Maryland Office of People's Counsel Fact Sheet: Consumer Information About Gas and Electric Utility Service, www.michigan.gov/mpsc/consumer/natural-gas, www.michigan.gov/mpsc/consumer/electricity, www.michigan.gov/mpsc/consumer/complaints, Michigan Public Service Commission Fact Sheet, https://mn.gov/puc/consumers/shut-off-protection/, https://mn.gov/puc-stat/documents//pdf_files/011566.pdf, Rules and Regulations Governing Public Utility Service, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, https://psc.mt.gov/Consumers/Request-Assistance, Administrative Rules of Montana (ARM) 38.5.2505, https://psc.nebraska.gov/natural-gas/natural-gas-complaint-form, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, State of Nevada Public Utilities Commission, New Hamphire Public Utilities Commission - Winter Disconnection Rules for Electric and Gas Customers, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, New Jersey Administrative Code 14:3-3A.5, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, Protection from Electric and Natural Gas Connections, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, According to the Responsible Utility Customer Protection Act, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, Responsible Utility Customer Protection Act, https://ripuc.ri.gov/consumer-information, https://ripuc.ri.gov/consumer-information/how-file-complaint, www.psc.sc.gov/consumer-info/file-complaint, 20:10:20:10. The utility must attempt to make a payment plan with the customer before termination. PUC approval is needed to shut-off elderly 65 or older. All Rights Reserved. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Must allow customers to pay balance over next 6 months after winter moratorium. At AEP, we hire bright, enthusiastic people with diverse skills, talents, and ideas to serve our more than five million customers across 11 states. Disconnect prohibited if customer agrees to a payment plan. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. Prohibits the disconnection of household in extreme heat conditions, 95 and above. Consumer line: 225-342-4404 or 225-342-4999. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. emergency. While youre here, glimpse into the future of energy technology and innovation; learn how were building a more robust energy network; see how were coming together with customers and communities to make them stronger every day. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. Disconnect prohibited if customer agrees to a payment plan. Consumer line: 602-542-4251or 800-222-7000 (Phoenix area), November 1 - March 31 (temperature-based). Residential customer deposits are based on the average monthly bill for that location or one-twelfth of the annual estimated total billed amount. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. PUC approval is needed to shut-off elderly 65 or older. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. If you continue to use this site we will assume that you are happy with it. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. Limit the use of My Sensitive Info | Disconnection is delayed for 30 days, with one renewal, if medical emergency. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. "If a customer is eligible for the. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Consumer line: 317-232-2712 or 800-851-4268. Cookie Settings| Consumer line: 701-328-4082, 877-245-6685. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. American Electric Power or AEP is an electric utility that serves power customers in 11 states. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. Turn off electricity at your address and close your account. To avoid unauthorized access, youll still have to enter your password. Required Internet Posting | Traditionally, utilities send a metering service person to connect or disconnect the meter. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . Utilities must offer payment plan suited to customer's financial situation. COLUMBUS, Ohio, Feb. 22, 2023 - American Electric Power (Nasdaq: AEP) has entered into an agreement to sell its 1,365-megawatt (MW) unregulated, contracted renewables portfolio to IRG Acquisition Holdings, a partnership owned by Invenergy, CDPQ and funds managed by Blackstone Infrastructure, at an enterprise value of $1.5 billion including Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT). Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. No disconnect if customers enters into a deferred payment plan. Sitemap Protection for customers entering payment plans; special notice and links to assistance agencies. Sitemap If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Thanks for your interest in American Electric Power. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. For your convenience, you can keep service on at both addresses while in transition. If you have forgotten your security code, please call 888. . Consumer line: 617-737-2836 or 877-886-5066. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. Due date for utility bills extended to 22 days. What is the pharmacokinetics of amoxicillin? Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect . Billing and Financial Hardship We are proactively contacting customers ahead of resuming disconnections which were temporarily suspended beginning March 13 to help them set up payment plans and provide other options to prevent disconnections. Delay disconnect for 30 days with medical certification. Youre in the right place. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. Consumer line: 208-334-0300 or 800-432-0369. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. AEP is a utility company that provides electricity and natural gas to customers in the United States. north wales dating agency Find a permit. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. The medical certification may be renewed by the proper medical person every 30 days if illness persists. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. Please start a new service to your meter so that comes with swepco. During the delay the customer is expected to agree to a payment plan. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Were reintroducing our website with you in mind. - Heat Protection Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. No disconnect if customer is on a payment plan. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. Copyright All rights reserved.Theme BlogBee by. Serving New Businesses in Oklahoma. Consumer line: 800-522-2404, Salem: 503-378-6600. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Running on . Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. The waiver is valid for 30 days and . To avoid unauthorized access, youll still have to enter your password. 1 ago. The Public Service Commission has amended the state's cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Utilities are required to offer a deferred payment plan. ", National Center for Appropriate Technology (NCAT) Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Disconnection with Notice: Prior to disconnecting your service, your water or sewer utility company must provide you with a separate written statement mailed or hand delivered. Our simple transfer service makes it easier. Is Appalachian Power the same as American Electric Power? Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. However, if you're moving to another APCO address, use our transfer service form. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Xcel Energy will not shut off a customer 55 or older that lives alone during the winter months and offers 12-month protection for customers who are on ventilators. Connecting service with an existing meter Final bills and disconnection of service Service reconnection after disconnection for non-payment See your electric bill to find the phone number of your REP. Find a Retail Electric Provider (REP) or call 866.PWR.4.TEX (866.797.4839) for help choosing a REP. Services on AEPTEXAS.com AEP Ohio is temporarily suspending all disconnections for non-payment as the coronavirus continues to spread in our communities. marilyn mulvey opera singer; hidden cosmetics owner; pre insulated pex pipe Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". No termination if National Weather Service issues a heat advisory or excessive heat warning. Consumer line: 866-380-9816 or 919-733-9277. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments.