The Education Department can transfer student loans from one servicer to another. Job Description Summary Customer Service Representative / Call Center - We offer great pay and a great work environment!! (412) 788-3900. The 1098-T forms are now available on-line. ECSI Phone Number - Refund Disbursements for Financial Aid: (844) 760-6052. Phone payments -ACH and credit card payment methods are accepted through the telephone. To begin a live chat with a customer service advocate, please click on the box in the bottom right corner of your screen. We require contact information to ensure our reviewers are real. Do not sell or share my personal information. Payments in Person Process monthly payments and extra payments. ECSI Phone Number - Unpaid Tuition & Fees: (844) 454-6100. Heartland immediately begins ratcheting up my fees and rates so that I was paying double, 6% on credit card transactions. Our moderators read all reviews to verify quality and helpfulness. After the transition is complete, to what ECSI address should I send my payments? A graduated repayment plan starts with smaller monthly payments and increases over time. services only federal student loans in default. How long will Conduent/ACS be able to provide student loan account information and assistance to me? If you are borrowing for school then there is a good chance for you to have ECSI as a servicer for some of the loans.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-medrectangle-3','ezslot_1',139,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-medrectangle-3-0'); Heartland ECSI stands for Heartland Educational Computer Systems Inc. Where to mail payments Loan Servicing Questions regarding student loans Customer Service 1.888.549.3274 Login [Send Email] Monthly Tuition Payment Plans Having a broad understanding of your obligations as a borrower goes a long way to help you and make sure you confirm all the payments which have been made and also contact ECSI if you feel something is wrong. ECSI is a servicer for borrowers with federal Perkins loans. For example, on a $120.00 payment, the late fee charged is $12.00. ECSI also services a few other types of. After evaluating 15 different software systems including Zoho, Parature and ZenDesk, Heartland ECSI selected TeamSupport as their new help desk solution. This fee will be assessed for both returned checks and any returned electronic payments. The lenders might use these servicers in order to focus on getting new borrowers while all management of customers will be done by servicers. First, you can contact the ECSI student loan customer service by calling (888) 549-3274. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS) at 858-822-4727, or email at exits@ucsd.edu. So how do we make money? On the ECSI system, your new payment due date will change to the 10th of the month. If your quarterly repayment cycle is February, May, August, and November, the first billing statement you receive from ECSI will be in October for your payment due November 10, 2017. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. It has around 2,200 colleges and university as partners and handles over 11 million payments on a daily basis and collect over $100 million in payments annually. For web or related issues, you can email webmaster@ecsi.net. Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. It will only happen in case you log in from a new device. Department Overview; Cooperative Registration Agreement Guidelines; They also provide the flexibility of repaymentduration for college graduates who have recently moved into the workplace. . Update your contact information with your most recent address, phone number and email address. This influences which products we write about and where and how the product appears on a page. Our partners cannot pay us to guarantee favorable reviews of their products or services. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Our opinions are our own. The effective date of the University's new service contract with ECSI is August 1, 2017. You will be required to enter your personal information such as your name and date of birth. Since implementing TeamSupport, Heartland ECSI has achieved several important goals: TeamSupport is extremely user friendly. If I have loans at more than one UC campus, will I have the same student loan account number? document.write(new Date().getFullYear()). Start here to learn how to register for a user profile, find your account key, connect an account to your user profile, and more. You may also contact the U.S. Department of Education Ombudsman: The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman. How long does it take ECSI to process my completed Recurring ACH Payment enrollment? The lender assigns you a servicer and informs you of it, telling you any further actions that you have to take. What if my loans are transferred to ECSI? OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. ECSI has maintained a government contract to service Perkins loans since 2013. Here is a list of our partners. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com. Loans, Private APR, or Annual Percentage Rate, is the price you pay to borrow money. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. ECSI Toll-Free New to ECSI? Your credit report will also tell you whether ECSI is your student loan servicer. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. Heartland ECSI Customer Reviews. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. For the most updated information, please review the rates, terms, conditions and disclosures on the lenders or credit card issuers website before you apply. Here's how to reach ECSI, and how their customer service team can help you. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. We are not affiliated with or endorsed by the U.S. Department of Education or any other government agency. Register for online access to your account. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. Using third-party servicers helps them lower the labor cost for keeping tracks of repayments. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. Email [emailprotected] or call their customer service team. No. It is often used during password recovery in cases of forgotten passwords. . ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. 25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998. representative. ECSI is a student loan servicer that focuses primarily on Perkins Loans and private student loans. Under direct deposit, you will be getting refunds to your banks within 2-3 days after the loan is disbursed. If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. Its most important to know your. If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274. ECSI Email: You can email ECSI directly through the ECSI website. to find out. It is always a good practice to access your account information online to review your deferment status. If you have an issue with ECSI, start by contacting the servicer. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Federal student loan servicers: Who are they and what do they do, The name of the company sending you a federal loan bill every month is your servicer. Obviously I changed providers. The products featured on this website are from our partners who compensate us. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. If I placed a 'stop payment' on my check because it was not negotiated in a timely manner, will I be subject to the return fee? You can make additional payments over the phone or via online chat. Customer Support Collaboration for multiple departments. Your deferment period should continue without interruption. Speak with a Live Customer Service Representative, ECSI 2012. Refund disbursements: 844-760-6052. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. Facebook; If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274. If your quarterly repayment cycle is January, April, July, and October, the first billing statement you receive from ECSI will be in September for your payment due October 10, 2017. Interest can continue to build on your balance during deferment or forbearance periods. Performance & security by Cloudflare. Click on "Account Tools". Scholarships, Easy through consolidation or forgiveness. The company normally works with colleges and universities. How does Mentor make money? We are not a lender, broker, credit card issuer or financial or investment adviser. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. The University recognizes that as a result of the transition to ECSI, there will be various changes affecting our borrowers and a period of disruption in services. ECSI . In this guide, we will discuss: Splash Financial Student Loan Refinancing Review, Laurel Road Student Loan Refinancing Review, Checking Your Rate Doesn't Affect Your Credit Score, Disclosures: SoFi | Earnest | NaviRefi | ELFI | Splash Financial | Citizens | Laurel Road | LendKey | ISL. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. You are required to choose a security question and keep the answer protected for your personal use only and log in later. This information may be different than what you see when you visit a financial institution, service provider or specific products site. ECSI software handles electronic payments, e-signature for master promissory notes and the Credit bureau reporting mechanism to process the IRS 1098. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. Here is a list of our partners and here's how we make money. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. Sign In or Register. Looking at the complaints, you might not want the ECSI as a servicer or you might be disappointed that it has been chosen to service your loans. This website is using a security service to protect itself from online attacks. The fee will be assessed regardless of the reason why your bank did not honor your check. Please note that the rates and terms on this website are estimates and may change at any time and/or differ from your final rate and terms. If my loan is presently in a deferred status, will I need to complete another deferment form to cover the same period of time? If your loan payments havent begun or youre not sure which company is your servicer, log in to My Federal Student Aid to find out. , like private student loans, health professions loans and institutional loans issued by a university or school. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. A live chat is also available on Heartland ECSI's website ( https://heartland.ecsi.net) in the lower right hand corner. Please be advised that there may be a delay in processing checks sent to either Conduent/ACS or ECSI between the transitioning periods. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. ECSI Key will be displayed and processed on the left side of the box. Given the situation that you miss a scheduled payment thenyou have 45 days to make the payment and bring your payment plan to a current status. You are required to answer one of the security questions which you have previously chosen. Income-Based Repayment (IBR): Income-Based Repayment (IBR) is an example in an income-driven repayment plan, which lowers your monthly payment based on your discretionary income. support@teamsupport.comsales@teamsupport.commarketing@teamsupport.compress@teamsupport.com, 5005 Lyndon B Johnson FwySuite 850Dallas, TX 75244. If your quarterly repayment cycle is March, June, September, and December, the first billing statement you receive from ECSI will be in August for your payment due September 10, 2017. We believe everyone should be able to make financial decisions with confidence. Email, If a complaint doesnt help, you can contact the. Even if interest rates change, your interest rate or monthly payment will not. The last drafts to be made will be those for payments due in July 2017. Youll need your account number to finish setting up your profile. Process deferment and forbearance requests. Access 1098-T Issued Prior to 2018. P.O. It provides an efficient online system to grant access to student loan borrowers, every information regarding tuition fee payments and loans. AVCNET is a company, not a governmental agency. You can call ECSI at (888) 549-3274. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Get help from Heartland ECSI Customer Service. If you are currently enrolled in Automatic Bill Payment (ABP) through Conduent/ACS, this service will be terminated effective July 31,2017. Please update any bookmarks you have created. For Federal Perkins Loans, the fee assessment remains at ten percent (10%) of the late installment amount. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. However, if your loan was deferred in anticipation of a service cancellation, you will be required to submit a properly completed and certified. When you register on the ECSI website, you will create user ID and password. In fact, their customer service is excellent. Your account status will begin being reported again to credit bureaus in November 2017. Interest can continue to build on your balance during deferment or forbearance periods. ECSI will assign you a new account number (called a. Late fees will typically be assessed when your payment is 10 days late (or around the 20th of the month). If you have not received your Heartland Key through prior correspondence, you should contact Heartland ECSI Customer Service at https://heartland.ecsi.net/index.main.html#/contactus or call 1-888-549-3274. The advantage of refinancing is that you can choose the lender and servicer and the advantage of cashback bonuses are readily available. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. Our opinions are our own. For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. We offer several types of financial aid to help you meet the cost of a university education. What should I do if I know I have a payment due in August or September but did not receive a billing statement from either Conduent/ACS or ECSI? Many or all of the products featured here are from our partners who compensate us. You can use your ECSI student loans login. Process monthly payments and extra payments.