You can save on a lot of items. Registered Office: Gilbridge House, Keel Square. How can I arrange assistance for my flights? HAY Booking Reference Lead Passenger Surname On some occasions, you may arrive in the early hours or during the course of the morning; in which case, your accommodation should be available immediately this is classed as the first night of your holiday. If the government advises against travel at the time youre due to travel, your money is protected and you will be able to consider your options about rebooking or having a refund. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to via the Post Office Passport Check & Send Service to expedite UK passport delivery. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. They have been in business a long time, and have many shops, homeworkers and members of their Independence group. scheme. 14. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. 12.6 Where we are package organiser, if youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. Our Service Charges Apply early whenever you can. For further information about ABTA, the Code of Conduct, and the arbitration scheme available to you if you have a complaint, please visit www.abta.com. The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. If the matter cannot be resolved and it involves us or another ABTA member then then you have the option to use ABTAs ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com. Passports, Visas and Health The question of awarding star ratings is a difficult one. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. They have 334 shops trading under their name, and most are independently managed businesses. For more information about financial protection and the ATOL Portugal. Hays Travel is the biggest independent travel agent in the UK, so certainly knows how to sort your holiday out for you. This will vary for each individual airline. Accommodation Ratings and Standards I interviewed at Hays Travel (Leeds, England) in May 2022. Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. 4.1 When making your booking we will arrange for you to enter into contracts with the suppliers (tour operator, airline or other supplier) named on your booking summary. parts of your trip are not listed on it, those parts will not be ATOL parts of your trip are not listed on it, those parts will not be ATOL Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. "Hays Travel had been contacted and made an expression of interest. If you need any further assistance please contact your local branch, orthe person who made your booking. If the operator fails, then the ATOL scheme makes sure that customers don't lose their money or find themselves stranded abroad. This information includes thecurrent entry requirementsfor the country youre travelling to as per FCDO (Foreign, Commonwealth, and Development Office) advice and also everything you need to know aboutCOVID testing packages,andproving your vaccine statusfor travel. Private transfers generally cost more than choosing a coach or shuttle bus transfer. Additional luggage allowance, for items such as car seats or golf clubs, may incur an additional local charge, but we will be happy to arrange this for you if you contact the telephone number or email address provided on your Hays Travel Booking Confirmationprior to departure. Hays Travel is a different animal to the souped-up, debt-fuelled, bonus-happy beasts of the City, such as Thomas Cook and Carillion. All payments must be made by credit or debit card when applying for or renewing an ESTA at https://esta.cbp.dhs.gov The ESTA system accepts the following credit/debit cards: MasterCard, VISA, American Express and Discover. Except where we act as package organiser (see Where we are package organiser below), we accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them. 1. The service provided will be the same as received by a person covered by the country's insured medical scheme. Please ask us to confirm what protection may apply to your Please ask us for full details. Packages that include a flight element are financially protected by the ATOL 2.3 Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. If you dont want to re-book, we will work on your behalf to get your refund as quickly as possible. How can I book a seat with extra leg room? Further information on the Code and ABTAs assistance in resolving disputes can be found at www.abta.com. 6. 16. In other areas, it is recommended that you drink bottled water, which is readily available. Ifwehaveaskedyoutosubmitbankdetailsforarefund,clickhere. Read 76 customer reviews of the Hays Travel & compare with other Travel Agents at Review Centre. This may be due to the fact your tour operator has not yet confirmed its arrival slots. When travelling to the USA by air or sea, the US authorities require you to travel under the Visa Waiver Programm (VWP) and to register for Electronic Travel Authority (ESTA) before you depart the UK. | Read 541-560 Reviews out of 850 Advance Passenger Information (API) must be provided to the authorities before you travel. The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. 17. Yes, but only if your travel insurance policy includes cancellation cover. 11.3 Please note that ATOL protection is not available for flights with low-cost carriers or where your payment is made direct to airlines unless they are part of a package (see Where we are package organiser below). If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. There are, however, some exceptions. In all other respects, you will be subject to the airline's terms and conditions which you must refer to on the relevant airline's website. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. What if Im unsure about going on my holiday? If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. It is your responsibility to ensure that you have the correct documentation to travel. If you do receive an ATOL Certificate but all the Hays Travel are currently ranked 24th for euros and 24th for US dollars in the UK. If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Special Requests The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. Commence a chargeback with your card provider if they won't refund in a reasonable timescale.. No free lunch, and no free laptop Insurance Yes, you can make secure online payments by visiting the MY BOOKING section of the Hays Travel website. If you wish to add on multiple rooms; Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. How much does it cost to add extra luggage? We are under no obligation to you if any event such as this occurs. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved. You need a passport to travel and will be prevented from boarding your flight if you do not have one. We do not use the first option to set star ratings, since standards vary so much from country to country and are often based on local opinion. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out. Packages that include a flight element are financially protected by the ATOL We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks. "Service Charge" a charge for the booking agency services we provide to you. scheme. We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information. 1. However, your flight times will be confirmed when you receive your tickets. parts of your trip are not listed on it, those parts will not be ATOL Well we have a full refund 2 weeks . In fact, some countries require you to have an International Certificate of Vaccination or Prophylaxis (ICVP) before you enter. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. parts of your trip are not listed on it, those parts will not be ATOL Welcome to Hays Travel Learning and Development HUB. Hays Travel will, where possible, give you the option to purchase additional baggage allowance for a fee dependent on the airline. For additional advice on this, please consult the following website: http://www.fitfortravel.nhs.uk/destinations.aspx. Your application will not be submitted for processing until all correct payment information is received. What does API mean and who do I give this information to? Mr and Mrs Hays at the time said they were "devastated" about the job losses. If special assistance is required, you should notify us at the time of booking. You will need your supplier booking reference number which can be found on your booking summary. Please read them carefully as they set out our respective rights and obligations. It is generally accepted that you can fly during the first and second trimesters of pregnancy. We kindly ask that you read the descriptions for the accommodation carefully during the booking process to help you select the right place to stay. 9. Try to carry your medication in your hand luggage (airline regulations permitting), with a copy of your prescription. If you have any further questions after reading these booking conditions then please contact our customer services team who will be happy to help you. I think my tickets are incorrect, what can I do? We will contact you within four weeks of your departure date to discuss the options*. Unlike other hard facts, such as whether the property has a pool or how far it is from the beach, there appears to be no universally recognised standard between countries. Please note, airlines can prevent travel if they are worried about how far along in your pregnancy you are. Can I take liquids on-board the aircraft? Children's passports are generally valid for 5 years. Make a move and get your savings. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. booking. The ATOL protection does not apply to all holiday and travel how to turn off printer hp envy 6000; francesca hilton joseph piche We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. Please ask us for copies of these if you do not have them. We will of course assist you with this if you wish - please contact Customer Services. We will not make any charge for changes to documents, but you will have to pay any charges made by suppliers. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. These are intended to give a guide to the services and facilities you should expect from your accommodation. demonstrate your COVID-19 vaccination status through the NHS app. If you do not travel with the correct documentation, you may not be permitted to board your flight. As most airlines do not permit name changes after tickets have been issued, these charges are likely to include the full cost of the flight. All documents (e.g. 10.1 The contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. Each component will be provided by different third party providers of the products you have selected. When our holiday (20th May) was cancelled we explicitly told Hays travel we didn't want the offer of a voucher and insisted on full refund. Hays Travel have partnered with Collinson Group to help you with the testing process. In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. If you require special assistance but haven't notified us, please contact the telephone number provided on your Hays Travel Booking Confirmation. We may collect this on their behalf and you also must pay us any applicable administration charges. Shuttle transfers are often less expensive than a private transfer, but are a great choice if you are working to a budget or travelling as a group. What is ATOL and what does this mean for me? The ATOL protection does not apply to all holiday and travel 13,967 talking about this. All major currenciescan be ordered online via the Hays Travel website or are available from your nearest high street branch of Hays Travel. All our package and Flight-Plus holidays are financially protected by the Air Travel Organisers Licence (ATOL) scheme to give you peace of mind (our ATOL number is 5534). By clicking the departure date within the search form on the Home or Holidays pages, you will be presented with a calendar which will show the results of all available dates. Hays Travel Card is free to use worldwide in millions of locations. For information on passport/visa requirements and other general travel requirements, please visit https://www.gov.uk/browse/abroad. How can I book multiple rooms for my holiday? We advise you visit the relevant airport website for information on which terminal your flight will be departing from. Keel Square, booking. Bank transfer is a simple, speedy, secure way to make a payment directly from your bank account. Booking However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours. Booking extra luggage allowance before travelling can save you money, compared to paying at the airport. Certificate go to: View Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. Hays Travel Ltd Designed for iPhone 1.0 72 Ratings Free iPhone Screenshots This app is to book your shifts if your organisation uses the MyHours workforce management system What's New Version History Version 1.24 - Fix for crashing issue on certain devices - Fix for issue amending shifts 07/01/2022 more , 14/12/2021 AWFUL Tyne and Wear, If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. Canaries, View The trip must last more than 24 hours or include an overnight stay. protected. 12.1 Depending upon which arrangements you book with us and how they are booked, your travel arrangements may constitute a package holiday where we are the organiser under The Package Travel and Linked Travel Arrangements Regulations 2018. Information relating to your booking will be sent to you within 48 hours of the booking being made. A cancellation invoice can be issued upon request should you require one for insurance purposes. hays travel refund; hays travel refund hays travel refund. Should you require treatment while abroad or need to be flown back on medical ground to the UK, you can contact your travel insurance provider on their emergency contact number for further advice. When is it safe to sunbathe and what factor sunscreen should I use? We are also able to offer you fantastic daily rates, commission free currency and commission free buybacks. Canaries, View Until a component has been confirmed by the individual supplier, no contract has been formed. The EHIC entitles the holder to state-provided medical treatment within the country they are visiting. Certificate go to: View We are a Member of ABTA, membership number J3665. booking. Failure to disclose relevant information will affect your insurance. services. Do I need to pay my balance due for my holiday later this year. Shuttle transfers can take longer to get you to your accommodation, as they often entail waiting for passengers from assorted flights before the service departs and subsequent stops en route before your final destination. For holidays due after that, we await further advice from the FCO. If you have any queries on the ESTA process, please address these to the US Embassy Consular department. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. We are working hard to administer all refund requests from our suppliers. This includes the removal of testing for arrivals into the UK for non-vaccinated travellersand the need to complete a passenger locator form. Please ensure that the names given are the same as in the relevant passport. Following the pandemic and subsequent travel chaos, we have asked all of our WRPs to guarantee a full refund, or free changes, if government restrictions mean you can't travel. An ATOL Protection Contribution of 2.50 per passenger is payable to the CAA on package bookings and this will be reflected on your booking summary as a charge for "ATOL fee". Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken. 18. 25 Vine Place, Sunderland, Sunderland, This required information includes your passport details and your contact information. This information will then be passed on to the airline in advance of travel. Please note that some places may charge when converting travellers cheques. hays travel refund. Should I be concerned about what I eat while abroad? Restrictions may still apply to the country you're travelling to, and you may be required to wear a face mask on flights, cruise ships, and in resort.