Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Other special diets such as kosher meals, gluten-free and lactose-free may be available upon advanced request. The time needed to make final payment for a cruise has been pushed back, a change the cruise line has not done throughout the global health crisis. This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. . Celebrity Cruises: Payments and Refunds - Vacations To Go 5.12 What other conditions apply to my holiday. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that countrys VAT rules. Your table number will be confirmed in your stateroom at the start of your cruise. We have appropriate security measures in place to protect this information. Celebrity Xpedition Class bookings may also operate different deposit and cancellation policies, full details will be provided at the time of booking for both onboard bookings and Celebrity Xpedition Class bookings. Drones are not to be operated onboard the ship at any time.2. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Prohibited items are at the discretion of the Chief Security Officer and the Staff Captain and include, but are not limited to: Firearms and ammunition, including realistic replicas Sharp objects, including knives and scissors Illegal drugs and substances Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (Items that generate heat or produce an open flame. Please see your Confirmation Invoice for further details of our recommended insurance broker. Cookies are used on this website. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. payment issue regarding gratuities - Celebrity Cruises - Cruise Critic Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. Escape to the Caribbean this winter to some of the world's most unforgettable tropical destinations. There may be an exception to our standard transfer fees (see 1.11 below) for Onboard bookings, please ask for further details onboard. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. We are not able to offer flight only bookings. The booking transfer fee is 75 per guest which is limited to the first two guests on a booking, therefore any additional guests on the booking will not be charged as well. Please note that these excursions are owned and operated by local operators who are independent third parties. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. If you have booked a cruise together with an international flight or regional flight transfer from us please also see section 3.4 above. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. For example, what is and is not included in the price of a Galapagos Islands cruise may differ slightly from the information set out below and you should check the specified itinerary applicable to your booking. Carrier shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel's operator, owner, manager and charterer; and (iii) with respect to the Land Tour portion of any CruiseTour, the operator of that Land Tour (LTO). Please ask your travel agent for further information. 1.5 What happens to money paid to a travel agent? We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). Norwegian Cruise Line Adjusts Final Payment Deadlines Celebrity Cruises and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. The exclusions and limitations of liability of Carrier set forth in the provisions of these Booking Conditions, as well as all rights, defenses and immunities set forth herein, shall also apply to and be for the benefit of certain designated third party beneficiaries which include the parent, subsidiary, affiliate, and successor companies and assigns of all the entities identified in this Section; the officers, directors, employees, agents, crew and pilots of all the entities identified in this Section, and any agents, independent contractors, and all concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, shipbuilders, manufacturers and designers of the Vessel or Transport, and/or installers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to the Vessel or any substituted ship or Transport, or owned or operated by its owners, operators, managers, agents, charterers, contractors, concessionaires or others; as well as owners and operators of all shoreside properties at which the Vessel or any substituted ship or the Transport may call. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. Additionally, as required by law, RCL Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. My brother-in-law was told by a Celebrity customer service rep, that he would be able to make final payment 3 days after the due date because there is a grace period. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Further, if such failure to provide this information results in fines, surcharges or other financial penalty being imposed upon us, you will also be responsible for reimbursing us accordingly. Please note that the upgrade package may differ from the upgrade package offered by the airline. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g. Thanks If you're looking for more information on how to change a potentially impacted trip, please visit our Customer Service Portal. Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. and will dispose of containers holding alcohol. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. Alternatively, a UK Global Health Insurance Card (GHIC) gives you the right to access state-provided healthcare during a temporary stay in the European Union (EU). If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. The price of your chosen holiday will be confirmed in accordance with section 1.2 above. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. * A charge may be made for some entertainment activities on board. (For holiday sailings final payment is due 105 days prior to sail date) B. Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. Copies will be available from our suppliers. We therefore recommend that you use a travel agent who offers their own financial security arrangements so that in the event that the travel agent becomes insolvent before we issue our confirmation invoice all monies that you have paid to that travel agent will be refunded to you. We regret we cannot guarantee that ships will call at every advertised port or follow every part of the itinerary. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Please note that guests who are Elite and above within our Captains Club loyalty scheme are entitled to one free change per booking. )Guest Drone Policy: 1. Such limits may vary with regard to persons with reduced mobility, pregnant travellers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. You must also give us details of any relevant insurance coverage you hold. 2.2 Are there any prohibited items that I cannot take with me? We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. Celebrity Cruises. Celebrity Cruises | Future Cruise Credit - United Cruises If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). Royal Caribbean Continues to Offer Flexibility for Guests With Three Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. Please note that flights may only be purchased as part of a package and with a Celebrity cruise. Posted January 13. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. All Rights Reserved. Deposit amount & final payment deadlines for Celebrity Cruises. Experience, Learn, Connect with Three Distinct Programs Application Deadline: February 17, 2023 Program Fee Final Due Date: March 15, 2023 Program Fee: $4,895 ($4,495 if paid by Dec. . Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days. This means you are not entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. Please consult your travel agent or us directly for deposit, payment, cancellation and other information. Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21). If we have to make a significant change or cancel, we will tell you as soon as possible. Visiting from {country-flag} {country-name}? 2.3 What should I do if my property is lost, delayed or damaged during my cruise? If your airline does not comply with these rules you should complain to the Civil Aviation Authority. Guests with flights booked via Celebrity Cruises should also contact our Guest Relations team on-board who will be able to assist. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. Please ask for this document and keep this document safe with your travel documents when you travel. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. Please note, changes and errors occasionally occur. Celebrity Cruises: Payments & Refunds - Vacations To Go About two weeks from payment date we tried to pay on line. If your flight is delayed, we will assist fly/cruise guests by looking at alternative flights, subject to availability. Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest's cruise. A cancellation can come for any reason on any booking made by January 31, 2022. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. You must accordingly check your e-documents very carefully immediately upon receipt for confirmation of correct flight times. Celebrity Cruises; Cruise Critic Community. You must also give us details of any relevant insurance coverage you hold. If airfare payment is due prior to the cruise payment schedule, you will be advised at the time of booking. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. Norwegian Cruise Line recently extended its final payment deadline through April 30, 2022, and to 60 days rather than the previous 160 days before sailing. Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Celebrity cruises. When consumed in any shipboard restaurant, bar or dining venue, a corkage fee of $15 applies per bottle. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. . click on person 1 to upload and write text for person 1 and then select person 2 for 2nd person messages. Such disclosure of personal details will only be made if permitted by the Data Protection Act 2018 or General Data Protection Regulation (as applicable) and any associated legislation. Please note any changes you make to your booking may result in a change in price explained in section 1.11 below. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. If we as ATOL holder fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder. This must include as a minimum, cover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event of accident or illness, emergency medical treatment and medications. . The holiday will only be cancelled on the date we receive the i cancellation. We regret we must reserve the right to refuse to allow anyone to travel in accordance with applicable laws including, but not limited to, EU Regulation 1177/2010 and EU Regulation 1107/2006 which permits us to lawfully refuse a person to travel in order to meet safety requirements established by international, European Union or national law or those competent authorities, where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner or where such refusal is necessary in order for us to comply with applicable safety requirements, or for air travel, the size of the aircraft or its doors makes embarkation physically impossible. Please note: The date of departure means the date the arrangements you have booked with us commence. Where a refund is due, we will pay you the full amount of the decrease in our costs. The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us.