And be amazed by what it does for yours. Necessary cookies are absolutely essential for the website to function properly. After submitting my application it was a waiting game. Own your learning schedule with self-paced, online courses. When a customer needs assistance, you quickly assess their situation. The mob used the electronics in the store to play music and record their dance routine. The courses are sequential, and build on skills and concepts as the user progresses. A career as an Apple Technical Specialist can be both rewarding and challenging. In this role, you wont be expected to repair hardware. Apple Professional Training courses are available now at training.apple.com. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Review the relevant exam preparation guide for detailed instructions on how to prepare. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. . Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. As part of that process, were rolling out Mac as a choice for our employees. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Apples new IT training series begins with the Apple Device Support course. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. click here to select a store and view pay information. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Come to us in your pursuit of success. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. This cookie is set by GDPR Cookie Consent plugin. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. These cookies track visitors across websites and collect information to provide customized ads. To view your favourites, sign in with your Apple ID. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Related: 17 Apple Technical Specialist Interview Questions and Answers. Average salaries for Fujitsu Technical Systems Specialist: [salary]. This includes knowing how to use the tools and equipment they need to complete their work. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Different together. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Our training team can help you book training for your organisation or for a third party. Filter our Apple training by your desired technology. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Learn more (Opens in a new window) . Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. NOW WATCH: The 6 best new features coming to Apple computers. You maintain composure and customer focus while troubleshooting and solving issues. At Apple, the learning never ends, and team members continually support each other. Page Turning Animation is Back! As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Customer loyalty and satisfaction is their number one priority. Some employers may accept candidates with a high school diploma or an associates degree. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The mob used the electronics in the store to play music and record their dance routine. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. When a customer needs assistance, you quickly assess their situation. I will never forget them. Apple benefits help further the well-being of our employees and their families in meaningful ways. Your day in the Apple Store is filled with a range of focused support and service tasks. These cookies ensure basic functionalities and security features of the website, anonymously. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Save someone's day. Theyre so grateful and that feels really good.. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Access your favorite topics in a personalized feed while you're on the go. Review information and details about the policies, terms, and conditions for Apple training programs. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Both full-time and part-time jobs are available. Melissa is learning about more than technology. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. There is tons of support when needed and the training/onboarding process is great. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Records the default button state of the corresponding category & the status of CCPA. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. You may be communicating with customers about technical issues or non-technical issues. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Check your badge on Credly for specific expiration dates. The next 10 days were essentially "Apple boot camp." Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Apple today launched updated professional training and certifications for IT support and management. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Here are three trends influencing how Apple Technical Specialists work. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. 50 features and changes you might have missed in macOS Ventura. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Lots of different people to learn from and meet. Both full-time and part-time jobs are available. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Discover even more benefits of doing what you love. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. As businesses become more reliant on technology, the need for security professionals will continue to grow. The latest news and updates, direct from Apple. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Your day in the Apple Store is filled with a range of focused support and service tasks. Do you love how it feels to help others? Get startedand submit your resume. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Sign up for notifications from Insider! The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. And be amazed by what it does for yours. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Apples most important resource, our soul, is our people. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Apple Professional Training exams are offered online and cost $149. You have excellent time management skills and can make decisions quickly. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . All our courses are practical, hands-on, and led by trusted Apple experts. You need a current, government-issued ID to check in with the proctor and begin the exam. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. At Apple, were not all the same. Learn more about your EEO rights as an applicant (Opens in a new window) . The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. As mobile devices become more complex, technicians will be needed to repair and maintain them. We draw on the differences in who we are, what weve experienced, and how we think. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. We will work with applicants to make any reasonable accommodations. Your day in the Apple Store is filled with a range of focused support and service tasks. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. The exam costs aren't as crazy as CompTIA. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Get discovered. United States Department of Labor. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Core training took place off-site and included 15 new employees like myself. United States Department of Labor. Core training took place off-site and included 15 new employees like. Apple is a drug-free workplace. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Because to create products that serve everyone, we believe in including everyone. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . The redesigned training has moved to an online, self-paced format. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Each of those locations employs over 100 people totalling about. The best part of working for Apple: It had to be launch days! This website uses cookies to improve your experience while you navigate through the website. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Apple expert providing guidance and training on Mac support to other support team members. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Thanks to her teams help and extra tech training, she got to know our products inside out. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Geniuses often made $25 to $30 an hour based on their tenure. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Badges are issued and managed through Credlys digital badging platform. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. Youll grow your career skills, too, because leaders here take an active role in your professional development. Save someone's day. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. iPhone 15 Pro's Next-Gen Chip Capabilities Expected to Spark Upgrade Demand Among Current iPhone Owners, Sources: Apple Planning Product Briefing Next Week as iPhone 14 Rumored to Launch in Yellow, Apple Rumored to Announce 15-Inch MacBook Air and More in March to April, iPhone 15 Pro Could Feature Solid-State Unified Volume Rocker, Mute Button Instead of Switch, Apple Increases Trade-In Values for Select iPhones, iPads and Macs, Apple Permanently Closes North Carolina Store After Multiple Shooting Incidents, iOS 16.4 for iPhone Coming Soon With These 5 New Features, 20 Features You May Have Missed in watchOS 9, iOS 16.4 Beta: How to Use the New iPhone Lock Screen Shortcut, iOS 16.4 Beta: How to Activate iPhone's Always-On Display With a Focus, 5 Rumored iPad Models Apple Won't Launch This Year, Apple's Mixed-Reality Headset Could Now Be in Mass Production, Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Copyright 2000-2023 MacRumors.com, LLC. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Come eager to listen and learn from your team, your mentors and your customers. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Add to Favourites IN-Technical Specialist. Choose your path The entire store team benefits from your commitment to providing the best care for customers. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. By helping Apple maintain strong relationships with customers, you are instrumental to our success. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. This cookie is set by GDPR Cookie Consent plugin. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. We're committed to being your source for expert career guidance. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future.