Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. This role requires that qualified candidates must reside in one of the following states: We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. It's why we're so driven to connect passion with purpose. * Be kind and compassionate This position supports Alight s benefits administration and HR BPO platform businesses. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Its a permanent virtual customer care representative Job. Lensa, Inc. - Lensa is a job search engine. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Must be able to work a flexible schedule based upon high call volume needs. Knowing our products inside and out so that you can . Alight Easy 1-Click Apply. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Benefits start on your first day of employment, Programs & activities that give back to our. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. We are Alight Solutions. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Customer Care Representative Human Resources. At Alight, we connect passion with purpose. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Si es as, entonces ReedGroup es para ti! These teams are a critical component of Alights health care,retirement and HR-delivery services. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. They inform them about products and services, answer their questions and resolve their issues. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. We're always looking for great talent. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. We reward continuous improvement and encourage you to own your own development. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming View Job description, benefits and responsibilities. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. New York Equal Pay for Equal Work Act Statement. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Posting id: 823465203. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Learn more about our customer care offices. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Every colleague shapes how Alight can become better, stronger and brighter together. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Because transformation takes a workforce. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others You have Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. $50K-$69K Per Year (Glassdoor est.) Averages based on self-reported salaries. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. You will be notified during the hiring process which checks are required by the position. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. This is a 6 months project and we offer Full Time Shifts (Rotating). to demonstrate your interest in the role. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. This may include assisting the caller in navigating the system as well. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Our story starts with a simple, universal truth: Every business is a people business. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! * Create and update employee files in database, as authorized. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Additional pay could include bonus, stock, commission, profit sharing or tips. Acknowledging and resolving customer complaints. Find out if you meet the requirements! The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. 2023 We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Type: Full Time This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. We are forthright and genuine when we speak. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Alight is committed to a diverse workforce and is an affirmative action employer. These teams are a critical component of Alights health care,retirement and HR-delivery services. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. The mission of our customer care teams exemplifies the need for humanunderstanding. A 401k plan that includes a corporate match. Apply for Sr. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. #beAlight Our story. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Stay updated on our new opportunitiesJoin our. Communicating with customers through various channels. You are We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Si es as , entonces ReedGroup es para ti! Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. At Alight, we are reimagining how people and organizations thrive. Alight Easy 1-Click Apply. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. At Alight, we are reimagining how people and organizations thrive. View Job description, benefits and responsibilities. There is no travel required for this position. Check out our open opportunities below. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Alight also offers a comprehensive benefits package. Our commitment to Diversity and Inclusion. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Customer Service / Guest Services, Part-Time Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. . Our people are our greatest assets at Alight Solutions because People Matter! Customer Care Representative Human Resources. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. READ MORE Important information: Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language At Alight, we believe a company's success starts with its people. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. * Make independent complex decisions within the scope of your authority Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Find out if you meet the requirements! The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Customer Care Representative Human Resources. Location: San Juan, Puerto Rico. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. They answer inquiries by phone, e-mail, web chat, or social media. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. At Alight, we believe a company's success starts with its people. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. * Call Center and Hospitality experience preferred. Health insurance is either BCBSIL or Kaiser depending on where you are located. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Job Details. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Help make it more accurate by adding yours. This training will take place during the first 5-weeks of your employment, and the hours are full time.