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Loading Value and Automatic reloading. Within each class, there are upgrade sections as well. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Had to call a couple of weeks ago, and got a live person really quickly. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. The correct fare will be automatically deducted. Otherwise, you will be logged out automatically. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. You have up to 6 months to spend down your balance, so you can load the funds. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. We do allow walk-up day-of guests to purchase tickets if space allows. See full menu. Clipper is a regional transit card that can be used on all transit in the Bay Area. You will need to use this new email address the next time you log in to your online account. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). To order a Clipper card, visit Get Card. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Key Clipper information translated to Chinese. It depends on how you buy your pass. Opens in new window. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. After we collect payment, we will send you an email confirming this. Cookie Notice Your 31-day pass becomes active the first time you use it to pay a fare. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Key Clipper information translated to Spanish. You can also add value through the Clipper app. You will only need a valid passport (or other valid travel document, see below) to enter Canada. Why does adding value to one's Clipper Card online take so long? No notice, even though they have my email? If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Registered cardholders can report lost, stolen or damaged cards and request replacements. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. For account-related When does the new 31-day pass become active? Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Use your Clipper card on all Bay Area transit systems, including Muni. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Final boarding is 15 minutes before the scheduled departure time. What Clipper services are available during the COVID-19 outbreak? Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The reason for this has to do with how much space unused orders take on their computer system. Please submit all travel cancellation or change requests through our Contact Us page. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. For Andriod phones, you may need the move your phone around. To find out more information about replacing an RTC card, please visit 511.org. Thats why we say to allow a few extra days if you are picking up your value on a bus. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Was I supposed to activate it somewhere? In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. This is just another barrier to transit: an opaque payment system. Privacy Policy. See the Apple Pay How-To page for more details. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Clipper on your phone will not unlock a bikeshare. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. My transit benefit program told me they sent you the money. How does Auto-Reload work with monthly passes? Please learn more about traveling with pets. See the. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. This means we couldnt process your payment for automatic reloading. Please plan accordingly and allow sufficient time. You can set up automatic reloading when you initially order a card and load value online. Clipper card says still in progress : r/AskSF Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Need help planning your trip? Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Clipper card scan fails every time, this is driving me nuts! Vista Panoramic Upgraded window seats in Vista Class. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. Using Clipper. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Some transit agencies charge fares based on distance or zones. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Select "Transit card" and "Add Clipper card". Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Clipper is a regional transit card that can be used on all transit in the Bay Area. Please have your vaccination card or a photo of it ready in the event you are asked to show it. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Proof of payment is required. Pay With Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. 877.878.8883. There is a 50 cent surcharge per trip for paper tickets. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Yours is the first email Ive gotten on this issue. No, every rider needs their own card or device (phone or watch) to pay for fares. Some purchasing limits applyas outlined on our sales page. Key Clipper information translated to Spanish. If you want to ride, you will need to tag again. All rights reserved. When will I be charged for my Auto-Reload value? Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. What is the best way to tag on the new Clipper card readers? What happened to my order? Select Clipper card and follow the instructions to add a card and load value. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Everything you need to know when you travel with Clipper! Boarding starts 1 hour before your boat is scheduled to leave. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. You can use Clipper cards on all Bay Area transit agencies. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Home | Clipper Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. Call (877) 878-8883 to order from a Customer Service Representative. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). All rights reserved. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. What should I do if my card is lost or stolen? I set up Auto-Reload, but its not showing up in my online account. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. The card reader at Caltrain stations. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Home | Clipper